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- Tasks: Handle calls, manage appointments, and support patient care in a dynamic healthcare environment.
- Company: Join BARDOC, a leader in 24/7 healthcare services across Greater Manchester.
- Benefits: Competitive hourly wage, flexible shifts, and opportunities for personal development.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSEs or equivalent, customer service experience, and IT skills required.
- Other info: Work in a supportive team with a focus on innovation and community care.
The predicted salary is between 12 - 13 £ per hour.
New opportunities have arisen within our busy 24/7 Operations Department for Patient Coordinators. Various shift patterns are available including evenings, weekends and overnights. Patient Coordinator roles are located in Bury and Bolton.
Main duties of the job
To fulfil efficient call handling, dispatching, administration and reception duties, working as a member of the BARDOC Operations Team.
About us
Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across Greater Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.
Job responsibilities
- Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner
- Accurate recording of patient data in line with GDPR protocols
- Despatch home visits to BARDOC Visiting Services
- Manage the bookings of Treatment Centre appointments
- Ensure effective comfort calling to patients when required
- Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police
- Any other duties reasonably falling within the nature of this post
Person Specification
Qualifications
- Educated to GCSE standard or equivalent
Experience
- Experience of working with the general public
- Experienced in working with IT, databases and systems
- Experience of a similar role
- Strong commitment to providing excellent customer care
- Good team worker and ability to work on own initiative
- Enthusiastic and flexible
- Commitment to personal development
- Willingness to comply with business dress code
- Displays honesty and integrity
- Always demonstrate equality and diversity
Other Requirements
- A satisfactory Standard Disclosure Barring Service (DBS) check
- 2 Satisfactory references [1 from current / most recent employer & 1 character]
Knowledge
- Knowledge of the NHS out of hours service
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
Skills
- Good communication and interpersonal skills
- Ability to converse confidently and clearly in spoken English to both patients and colleagues
- Organisational skills
- Ability to adapt to change within the working situation
- Ability to use own initiative
- Ability to work under pressure
- IT, keyboard and telephony skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.60 to £12.92 an hour dependent on shift worked.
Patient Coordinator in Bolton employer: BARDOC
Contact Detail:
BARDOC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BARDOC and its services. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show your personality! Don’t be afraid to let your enthusiasm for the role shine through. Being approachable and friendly can make a big difference in how you’re perceived by the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Patient Coordinator in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Coordinator role. Highlight your experience with call handling, customer care, and any relevant IT skills. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be dealing with patients and healthcare professionals, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Be Honest and Authentic: We value honesty and integrity at StudySmarter. Be genuine about your experiences and what you can bring to the role. If you've made mistakes in the past, share what you've learned from them!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Patient Coordinator position!
How to prepare for a job interview at BARDOC
✨Know Your Stuff
Make sure you understand the role of a Patient Coordinator inside out. Familiarise yourself with the core duties like call handling, data recording, and liaising with healthcare professionals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about providing excellent customer care, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to stay calm under pressure.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that might ask how you'd handle certain situations, like managing multiple calls or dealing with an upset patient. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Dress the Part
Even if the interview is virtual, dress professionally to make a good impression. It shows that you take the opportunity seriously and are ready to represent the company well. Plus, it can boost your confidence during the interview!
