At a Glance
- Tasks: Lead a dedicated team providing support and advocacy for families affected by Bardet-Biedl syndrome.
- Company: BBS UK, a compassionate charity making a real difference in people's lives.
- Benefits: Flexible home working, ongoing training, and the chance to shape vital support services.
- Other info: Home-based role with travel to clinics; DBS check required.
- Why this job: Make a meaningful impact on the lives of children and families living with BBS.
- Qualifications: Experience in team management and safeguarding within health or social care settings.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced and compassionate Support Services Manager to lead BBS UK’s support services for children, adults and families living with Bardet-Biedl syndrome (BBS). BBS UK is a national charity supporting people affected by this rare genetic condition. We work closely with NHS specialist clinics and other services to help individuals and families access the support they need and navigate health, education, social care and welfare systems. This is an exciting opportunity to lead a small, dedicated team providing practical support, advocacy and guidance to people living with BBS and their families. The role includes team leadership, safeguarding responsibility and service development. You will help ensure people receive safe, responsive and person-centred support while continuing to improve and strengthen our services.
As Support Services Manager, you will oversee BBS UK’s clinics support and advice services. Working closely with the CEO, NHS clinics and partner organisations, you will:
- Lead and support a small remote-working team
- Provide supervision and safeguarding leadership to Patient Liaison Officers and Advice Workers
- Act as Designated Safeguarding Lead (DSL) for the organisation
- Oversee caseloads, service quality and risk management
- Support staff wellbeing, learning and development
- Build positive relationships with NHS and external partners
- Help develop and improve BBS UK’s support services
This is a home-based role with travel to specialist clinics in London and Birmingham, plus occasional meetings and events. Travel expenses will be reimbursed in line with BBS UK policies.
We are looking for someone who:
- Has experience managing a team within health, social care, welfare or voluntary sector services
- Has experience providing leadership, supervision or safeguarding oversight within a support service setting
- Has strong safeguarding knowledge and can make sound decisions in complex situations
- Communicates well and builds positive working relationships
- Can manage competing priorities and support a busy team
- Is organised, practical and calm under pressure
- Is reflective, approachable and supportive
- Shares our commitment to inclusive, person-centred support
- Wants to make a meaningful difference to people living with BBS
BBS UK is a small, supportive charity making a real difference to the lives of people affected by Bardet-Biedl Syndrome. By joining us, you will:
- Make a direct and meaningful difference to children, adults and families living with BBS
- Be part of a supportive and values-driven team
- Work flexibly from home while contributing to a nationally recognised rare disease support service
- Receive ongoing training, supervision and professional development
- Help shape the future of support services for people living with BBS
An enhanced DBS check is required for this role. Some evening or weekend work may occasionally be required, with time off in lieu provided. If you’re ready to use your skills and experience to make a meaningful impact, we’d love to hear from you. If you would like to discuss the role before applying, details can be found in the application pack.
Application Deadline: Sunday 7th June 2026 (midnight)
Interviews: Expected to take place in London on 16th and 18th June 2026
Support Services Manager in Birmingham employer: Bardet-Biedl Syndrome UK (BBS UK)
BBS UK is an exceptional employer dedicated to making a meaningful impact in the lives of individuals and families affected by Bardet-Biedl syndrome. As a small, values-driven charity, we offer a supportive work environment that prioritises employee wellbeing, professional development, and flexible working arrangements. Join us to lead a passionate team, enhance vital support services, and contribute to a nationally recognised initiative while enjoying the benefits of home-based work and travel reimbursement.
Contact Detail:
Bardet-Biedl Syndrome UK (BBS UK) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sectors, especially those connected to BBS UK. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show your passion! When you get the chance to speak with potential employers, let your enthusiasm for supporting individuals with BBS shine through. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for the interview by researching BBS UK and its services. Understand their mission and values so you can align your answers with what they stand for. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining BBS UK and ready to contribute to their amazing work.
We think you need these skills to ace Support Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Support Services Manager. We want to see how you can lead a team and support individuals living with BBS, so don’t hold back on showcasing relevant skills!
Showcase Your Compassion:Since this role is all about supporting families and individuals, let your empathy shine through in your written application. Share examples of how you've made a difference in similar roles, as we value compassion just as much as experience.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role comes across without any fluff. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Bardet-Biedl Syndrome UK (BBS UK)
✨Know Your Stuff
Make sure you understand Bardet-Biedl syndrome and the specific challenges faced by those affected. Research BBS UK’s mission and values, and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a similar setting. Highlight your experience in safeguarding and how you've supported staff development, as this will be crucial for the role.
✨Build Rapport
During the interview, focus on building a connection with the interviewers. Use active listening and engage with their questions thoughtfully. This will demonstrate your communication skills and ability to foster positive relationships.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making in complex situations. Prepare scenarios where you had to make tough calls regarding safeguarding or service quality, and explain your thought process clearly.
