Purchasing and Returns Administrator in Welwyn Garden City

Join a stable, supportive business where you’ll keep purchasing and returns organised, resolve issues, support customers and progress your career.

Barco is a well-established business with over 40 years’ experience supplying plumbing and heating merchants. Following an internal promotion, we are looking for a confident and highly organised Purchasing & Returns Administrator to join our commercial department. This is a varied customer service and administration role where you’ll coordinate returns, communicate with customers and suppliers, resolve issues and help keep purchasing processes running smoothly.

You’ll receive full training and ongoing support, working as part of a small, close-knit team alongside sales, purchasing, accounts, goods-in and management. This is an important role for someone who enjoys taking ownership, keeping track of the detail and ensuring every issue reaches a clear resolution.

What’s in it for you:

• £26,500 to £28,000, depending on experience
• Annual bonus, based on company and individual performance
• Monday to Friday, 8.30am to 5.15pm
• No weekends or bank holiday working
• 25 days’ holiday plus bank holidays after probation
• Life insurance at three times your salary
• Wellbeing support, including 24-hour counselling and private GP access
• Free parking
• Short walk from Welwyn Garden City station and town centre bus services
• Full training and ongoing support
• A genuine opportunity to progress within the business

What you’ll be doing:

You’ll help keep Barco’s purchasing and returns activity organised and streamlined, acting as a key point of contact for customers, suppliers and colleagues.

Returns:

• Managing the returns process from initial customer contact through to resolution
• Speaking with customers about returns, faulty items and damaged goods
• Liaising and negotiating with suppliers to achieve fair and practical outcomes
• Inspecting returned goods and maintaining accurate records
• Raising claims with carrier services for damaged or missing items
• Keeping customers informed throughout the process

Purchasing:

• Supporting the commercial and buying team with day-to-day administration
• Chasing suppliers for delivery dates and updating internal teams
• Working with goods-in and accounts to resolve delivery discrepancies promptly
• Keeping records and outstanding actions organised and up to date
• Helping ensure processes remain efficient and nothing is overlooked

What we’re looking for:

You don’t need to arrive as the finished article. Barco is more interested in finding someone with the right attitude, confidence and willingness to learn. You’ll need to be:

• Highly organised and able to manage several tasks at once
• A clear and confident communicator, particularly over the telephone
• Comfortable dealing with both customers and suppliers
• Confident negotiating and working towards practical solutions
• Committed to delivering excellent customer service
• Proactive, dependable and willing to take ownership
• Calm under pressure, with strong attention to detail
• Positive, professional and comfortable working as part of a close-knit team

Previous experience in purchasing, returns, customer service, account management or administration would be helpful, but it is not essential. Full training will be provided for the right person.

Why join Barco?

Barco is an established and respected business with over 40 years’ experience in its market. You’ll be joining a stable and supportive company where good people are recognised and given the opportunity to progress. This vacancy has arisen through internal promotion, making it a genuine opportunity to build a long-term career within the business.

If you enjoy keeping things organised, communicating with confidence and making sure customers receive an excellent service, we’d love to hear from you. Applicants must already have the right to work in the UK. Barco is unable to offer visa sponsorship for this role. No recruitment agencies, please.