Getting qualified. It's a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our apprenticeships, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background.
Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. So you’ll be joining an Apprenticeship cohort who are from all different walks of life, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off.
If you have already have degree, make sure you visit https://search.jobs.barclays/graduates and consider our graduate opportunities.
Why a Barclays Apprenticeship?
You’ll get the opportunity to earn whilst working towards a Senior Financial Services Customer Adviser Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.
We’ve spent 15 years perfecting the support that you’ll receive on our Apprenticeship programme. From day one, you’ll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they’ll support you as an individual. We’ll also match you to an expert in your specialist subject, ready to share their knowledge.
The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick.
Retail Banking at Barclays
In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services. From savings accounts to investments, from mortgages to credit cards, from insurance policies to digital banking, Retail Banking makes money work for customers all over the UK.
We’re also champions for entrepreneurs. Through Business Banking, we work alongside over a million small and medium enterprises, helping them grow and thrive. More than just financial support, we build lasting relationships and provide businesses with the tools they need to succeed.
Customer Care
From day one, you'll take part in mandatory onsite training designed to build your confidence and skills. Early in the programme, you'll also begin supporting customers through telephony services, helping them manage everyday banking needs with clarity and care. Whether it's a quick transaction or a deeper financial conversation, you'll be a trusted guide making sure every customer feels supported and valued.
Are you eligible?
First, you’ll need the right qualifications. For this apprenticeship opportunity you’ll need 5 GCSE's at grades A*- C (9-5) including Maths and English (or equivalent).
Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of. You’ll have the backing of a global bank, and you’ll rise to that expectation.
To apply for our apprentice programme, you must meet the Government's apprentice funding requirements that apply to you as outlined in https://www.gov.uk/guidance/apprenticeship-funding-rules for apprentices in England.
The Government apprentice funding requirements include a number of requirements that you must meet, including a requirement that you have been ordinarily resident in the UK for the previous three years on the first day of learning (subject to certain exceptions), and that you hold the legal right to work for the full duration of the apprenticeship programme prior to commencing the programme.
Working In Manchester
Our Manchester office is a vibrant hub with flexible spaces for collaboration and client events. Just a short walk from major transport links and surrounded by top-tier amenities, it offers a modern, professional environment designed for impact and growth. Manchester is a place to grow your career and make a difference.
What happens once you apply?
Step 1 - We'll review your application
Step 2 - You'll be asked to complete our online assessments
Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility
Step 4 - It's time to attend a virtual or in-person assessment day, where you'll be assessed during a group activity and interview
Step 5 - We'll let you know the outcome and give you feedback.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
Purpose of the role
To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities
Accountabilities
- Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
- Collaboration with cross-functional teams to support business initiatives.
- Participation in training and development programs to enhance skills and knowledge.
- Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
- Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
- Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
- Training and mentoring of junior colleagues.
Analyst Expectations
- To meet the needs of stakeholders/ customers through operational excellence and customer service.
- Perform prescribed activities in a timely manner and to a high standard.
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Retail Banking Customer Care Apprenticeship Programme 2026 Manchester employer: Barclays
Barclays is an excellent employer that fosters a dynamic work culture in Manchester, where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a commitment to diversity and inclusion, making it a rewarding place to grow your career while contributing to impactful sourcing strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Banking Customer Care Apprenticeship Programme 2026 Manchester
✨Get Involved with Campus Recruitment Events
Apprenticeships in banking and financial services often come through campus recruitment days. Keep an eye out for events hosted by your university or local banks, as these can be golden opportunities for us to meet recruiters face-to-face and make a great first impression.
✨Engage with Professional Bodies
Join organisations like the Institute of Chartered Accountants or the Chartered Institute of Banking. These memberships can provide valuable resources and networking opportunities, plus, they often have dedicated sections for apprenticeships and early-career roles that can point us in the right direction.
✨Follow the Right Companies on Social Media
Banks and financial services firms love to share their stories on social media! Follow companies like Barclays to keep up with their latest apprenticeship opportunities and insider news. Engaging with their posts could give us an edge when it comes to the application.
✨Utilise Your University’s Career Service
Your university's career service is a treasure trove of information for apprenticeships in banking. They often have connections to employers like Barclays, so don't hesitate to tap into their resources and advice!
Some tips for your application 🫡
Show Off Your Maths Skills:In the banking and financial services sector, being good with numbers is a must! Make sure to highlight any relevant maths qualifications or experience in your application, as well as any projects or coursework that demonstrate your analytical skills.
Emphasise Your Willingness to Learn:As this is an apprenticeship, companies like Barclays want to see your enthusiasm for the industry and your eagerness to learn. In your cover letter, chat about why you’re interested in banking and any specific areas you’re excited to explore. Show them that you’re ready to soak up knowledge like a sponge!
Highlight Relevant Experience (Even If It's Limited):Whether it's a part-time job, volunteer experience, or even a school project, mention any relevant experience related to banking or finance. This could include customer service roles or any projects where you handled budgeting. We’re all about showing how you can apply your skills, even if they’re from unconventional backgrounds.
Tailor Your CV for Impact:Make sure your CV isn’t just a list of duties. Tailor it to reflect skills that appeal to financial services, like attention to detail and communication skills. Don’t forget to keep it clear and concise, showing how you’re a perfect fit for the apprenticeship at Barclays!
How to prepare for a job interview at Barclays
✨Brush Up on Financial Principles
Since you're diving into the banking and financial sector with an apprenticeship, it’s crucial to familiarise yourself with key concepts like interest rates, investment strategies, and basic financial accounting. Make sure you can share your understanding of these principles during the interview, as they'll likely pop up in practical scenarios.
✨Be Ready for Scenario-Based Questions
In the world of banking, interviewers love to throw real-world scenarios at you. Prepare for questions that ask how you'd handle customer inquiries or solve financial challenges. Practising these types of situational responses can really showcase your problem-solving skills and customer service abilities, both of which are essential in this field.
✨Show Your Eagerness to Learn
As an apprenticeship candidate, what's going to set you apart is your motivation to learn and grow in the role. Be sure to express your excitement about entering the banking world and highlight any steps you've already taken to educate yourself, whether through courses, workshops, or relevant hobbies.
✨Prepare Your Questions About Company Culture
When interviewing with Barclays, don’t shy away from asking about their company culture and training programmes for apprentices. This shows that you're not only focused on the role but also interested in how you'll fit within the team, which is a major factor for your future success in the apprenticeship.
