At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage device setups.
- Company: Join Barclay Communications, a leader in business communications solutions.
- Benefits: Competitive salary, continuous development, and a supportive team environment.
- Other info: Exciting opportunity with career growth in a fast-growing company.
- Why this job: Make a real impact while learning and growing in a dynamic role.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Barclay Communications is a leading provider of business communications solutions across the UK and Ireland, with over 27 years of experience helping organisations stay connected through mobile, broadband, VoIP, IT and digital services. Known for our customer‑first approach, we combine technical expertise with innovative, tailored solutions that support thousands of businesses across diverse industries. We take pride not only in the quality of our services but also in our people, investing continuously in their development to ensure exceptional customer experiences at every stage. As a fast‑growing, forward‑thinking organisation, we are committed to expanding our service offerings, embracing new technologies and strengthening our market presence. Our success is driven by a passionate, dedicated team focused on excellence, collaboration and long‑term customer relationships.
As we continue to grow, we are seeking a driven IT Support Engineer to join our expanding team in Belfast, offering an exciting opportunity to make a real impact within a dynamic and supportive environment.
Role OverviewDue to continued growth, we’re looking for an ambitious, self‑driven and dedicated IT Support Engineer who wants to get stuck in and learn new things. This role will cover:
- Create Support Tickets and progress to resolution.
- Provide IT support across desktop, systems, and user environments.
- Troubleshoot hardware, software, and networking issues.
- Support Microsoft 365 and user account administration.
- Manage device builds, deployments, patching, and upgrades.
- Assist with infrastructure build and support.
- MS Windows 11 desktops.
- MS Office 365 support and administration.
- Hardware configuration and set up based on customer requirements.
- Network support and maintenance.
- Firewall and remote access systems administration and support.
- Mobile devices such as smart phones and tablet device set up and support.
- Backup systems configuration and data restoration.
Previous experience in an IT Support / Service Desk role. Microsoft 365, Windows, and Server/Active Directory knowledge. Good networking fundamentals. Excellent troubleshooting and communication skills. Full driving licence and access to a car (as there will be elements of travel to customer site).
IT Support Engineer in Belfast employer: Barclaycomms
Barclay Communications is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work environment in Belfast. With a strong focus on innovation and collaboration, we provide our IT Support Engineers with continuous training opportunities and the chance to work with cutting-edge technologies, ensuring they can make a meaningful impact while enjoying a supportive team culture. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Belfast
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it's volunteering for tech support at a local charity or helping friends with their IT issues, showcasing your troubleshooting skills can really make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific hardware or software issues, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for our customer-first approach.
We think you need these skills to ace IT Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Microsoft 365, troubleshooting, and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our customer-first approach. Let us know what excites you about joining Barclay Communications.
Show Off Your Communication Skills:As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Make sure your application showcases your ability to explain complex concepts in simple terms. We love clear communicators!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Barclaycomms
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in previous roles, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since Barclay Communications prides itself on a customer-first approach, be prepared to share examples of how you've provided exceptional support in the past. Highlight any situations where you went above and beyond to resolve an issue or improve a customer's experience.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Practice explaining your thought process when troubleshooting hardware or software issues. This will demonstrate your analytical skills and ability to communicate complex ideas clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, ongoing training opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
