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- Tasks: Help clients transition smoothly to live operations and support sales teams.
- Company: Join a diverse and inclusive team at a leading payments company.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Other info: Dynamic office environment in Northampton with a focus on teamwork.
- Why this job: Make a real impact by ensuring client success and satisfaction.
- Qualifications: Experience in customer support or payments, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated Client Onboarding & Sales Support Executive to join our team. This office-based role in Northampton is critical for facilitating a smooth and successful client transition to live operations. You will provide essential administrative, pricing, operational, and analytical support to our sales department, ensuring efficient sales processes and nurturing strong client relationships.
About the Role
Your primary objective will be to ensure clients achieve a successful "go live" status with a high standard of onboarding. This involves close collaboration with sales teams, the meticulous preparation of crucial documentation such as pricing proposals and contracts, and effective management of client interactions to guarantee satisfaction and maintain accurate records.
Key Responsibilities
- Oversee client onboarding processes to achieve successful "go live" status.
- Support sales teams by preparing pricing letters, contracts, and onboarding applications.
- Collect Know Your Customer (KYC) documentation and maintain CRM databases and reports.
- Manage direct communications with key clients.
- Liaise with internal departments, including operations, legal, and compliance, to ensure seamless sales execution.
- Analyze sales data to identify trends and inform strategic decision-making.
What We Are Looking For
- Demonstrated knowledge of the payments industry.
- Proven ability to deliver exceptional service in technical or operational settings.
- Previous experience in payments or customer support roles.
- Familiarity with payment products (Acceptance/Gateway).
- Client-facing experience.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office Suite.
We are committed to fostering a diverse, inclusive, and engaged culture. If you are a detail-oriented professional with a passion for client success, we encourage you to apply.
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
Go Live Executive in Northampton employer: Barclaycard
Contact Detail:
Barclaycard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Go Live Executive in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client onboarding and sales support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve used data to inform decisions in past roles. This will demonstrate your ability to contribute to strategic decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Go Live Executive in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Go Live Executive role. Highlight your experience in client onboarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves managing direct communications with clients, it's essential to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would interact with clients.
Highlight Relevant Experience: If you've worked in payments or customer support before, make sure to emphasise that experience. We’re looking for someone who understands the industry and can hit the ground running, so don’t hold back on showcasing your background!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barclaycard
✨Know Your Stuff
Make sure you brush up on your knowledge of the payments industry. Familiarise yourself with payment products like Acceptance and Gateway, as well as any recent trends. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Client Skills
Prepare examples from your past experiences where you've successfully managed client relationships or provided exceptional service. Think about specific situations where you went above and beyond to ensure client satisfaction, as this is crucial for the Go Live Executive role.
✨Get Organised
Since the role involves a lot of documentation and communication, practice how you would present your organisational skills. Bring along a portfolio or examples of how you've managed similar tasks in the past, like preparing pricing proposals or maintaining CRM databases.
✨Communicate Clearly
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and concisely. Remember, you'll be liaising with various departments and clients, so demonstrating your ability to communicate effectively is key to making a great impression.