Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success and growth initiatives for small and medium-sized businesses.
- Company: Join Barclaycard Payments, a leader in the payments industry.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Exciting opportunities for collaboration and professional growth in Northampton.
- Why this job: Make a real impact on customer relationships and business growth.
- Qualifications: Customer-focused with strong commercial acumen and analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Join us as a Customer Success Manager- BPL where you will be responsible for delivering great customer and commercial outcomes across the full customer lifecycle. These outcomes will be driven from activating, engaging and retaining our customers with card and payments products and propositions to support Small and Medium sized clients (businesses with card turnover of above £6.5m to £50m).
As a critical member of the Customer Engagement team within Barclaycard Payments small and mid‑sized business, you will be responsible for supporting the delivery of our commercial plan by leading and driving growth initiatives that optimise the commerciality and customer experience within each stage of the customer lifecycle. You will have a direct and tangible impact on the Barclaycard Payments P&L by executing transformational strategies across our customer activation, engagement and retention pillars.
You will interact with and leverage partnerships across the full landscape of Barclaycard Payments – including Digital, Data & Analytics, Product & Proposition and Marketing – to design and deliver balanced and thoughtful commercial initiatives that drive customer and commercial value in equal measure.
Key Accountabilities- Supporting the design and execution of new propositions, campaigns and offers across the customer lifecycle to deepen customer relationships, optimise customer experience, and drive commercial growth (improved activation, higher engagement, reduced attrition).
- Leading effective lifecycle working groups to monitor and review performance across our channels and lifecycle phases to identify where we are out‑performing, hitting, or behind targets, before working collaboratively with the wider functions to identify opportunities to rectify performance, or leverage best practice and embed this within our wider portfolio.
- Supporting the definition and execution of a new High Value Strategy to retain, engage and grow relationships and income generation with our largest customers.
- Working with strategic external partners to drive our joint commercial agenda and strategy.
- Optimising the customers contact and channel strategy to strive for improved engagement and ROI across our Digital and Telephony channels.
- Generation of rich customer insight through the analysis of customer, competitor and industry trends, alongside portfolio performance; acting on and communicating this analysis to stakeholders to empower enhancements to propositions, offers and activities that meet customer needs across the lifecycle.
- Collaborating with our go‑to‑market teams to embed a new customer segmentation strategy, allowing us to differentiate the way we speak to each customer persona through more tailored, targeted and timely communications, triggered by key behaviours or lifecycle moments.
- Customer Focus – Fully appreciates the need for customer outcomes to be at the centre of all decision‑making.
- Commercial Focus – ability to design solutions that drive balanced customer and commercial outcomes.
- Understanding of payments industry, e‑commerce and banking sector.
- Strong commercial acumen, able to develop and execute strategies against the right KPIs.
- Proven experience in delivering projects at pace.
- Numeric / analytical / commercial awareness.
- Data management and analysis.
- People management.
This role is based in Northampton.
Purpose of the roleTo identify and capitalise on business opportunities, expansion of the customer base, relationship management, and driving of revenue growth.
Accountabilities- Execution of market research and analysis to support the identification of potential opportunities, market trends, and customer needs, to develop strategies for business growth.
- Identification of leads through various channels such as networking, referrals, cold calling, and attending industry events.
- Management of existing client relationships to understand their needs and identify opportunities for cross‑selling or upselling banking products and services.
- Development and execution of strategies to acquire new business and expand the customer base, including preparation of proposals, presentations, and negotiation of contracts.
- Collaboration with product managers, credit analysts, operations, and other internal stakeholders to ensure seamless delivery of banking products and services to clients.
- Forecasting of sales targets and tracking progress against goals, including regular reports on business development activities, pipeline status, and sales performance to management.
- Contribution to the development of business development strategies and initiatives to drive revenue growth and achieve business objectives.
Customer Success Manager - BPL in Northampton employer: Barclaycard Payments
Contact Detail:
Barclaycard Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - BPL in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in customer engagement and commercial strategy. Share specific examples of how you've driven growth or improved customer experiences in past roles.
✨Tip Number 3
Research is key! Before any interview, dive deep into the company’s products and recent initiatives. Understanding their customer lifecycle strategies will help you tailor your responses and show that you’re genuinely interested in making an impact at Barclaycard Payments.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a better chance to connect with you. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Customer Success Manager - BPL in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer engagement and commercial outcomes, as these are key to what we’re looking for at StudySmarter.
Showcase Your Analytical Skills: Since this role involves a lot of data management and analysis, don’t forget to mention any relevant experience you have. We want to see how you can leverage insights to drive customer success and commercial growth.
Demonstrate Customer Focus: We’re all about putting customers first, so make sure to share examples of how you’ve prioritised customer needs in your previous roles. This will show us that you understand the importance of customer outcomes in decision-making.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at Barclaycard Payments
✨Know Your Customer Lifecycle
Familiarise yourself with the customer lifecycle specific to Barclaycard Payments. Understand how activation, engagement, and retention play a role in driving commercial outcomes. Be ready to discuss how you can enhance these stages for small and medium-sized clients.
✨Showcase Your Commercial Acumen
Prepare examples that demonstrate your ability to design solutions that balance customer needs with commercial goals. Think about past experiences where you've successfully driven growth initiatives or optimised customer experiences, and be ready to share those stories.
✨Data is Your Best Friend
Brush up on your data management and analysis skills. Be prepared to discuss how you’ve used data insights to inform strategies or improve customer relationships. Highlight any experience you have with market research and how it has led to successful outcomes.
✨Collaboration is Key
This role involves working with various teams, so be ready to talk about your collaborative experiences. Share instances where you’ve worked cross-functionally to achieve a common goal, especially in relation to customer engagement or product delivery.