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- Tasks: Lead and coordinate high-impact incidents, ensuring swift service restoration and clear communication.
- Company: Join a leading financial services client focused on innovation and customer experience.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving continuous improvement in a fast-paced environment.
- Qualifications: Strong background in incident management with proven leadership skills required.
- Other info: 24/7 standby support is essential; embrace the challenge and make an impact!
The predicted salary is between 43200 - 72000 £ per year.
Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
- Lead or support Senior Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration.
- Coordinate with technical and business teams to minimise customer and operational impact.
- Provide timely updates to stakeholders on incident status, service impact, and recovery timelines.
- Ensure appropriate escalations are undertaken in line with policies.
- Run and document Post Incident Reviews (PIRs), identifying root causes, tracking actions, and embedding lessons learned.
- Produce accurate, timely, and relevant management reporting.
- Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents.
- Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives.
- Prioritise competing demands in a fast-moving environment.
- Provide out-of-hours/standby support for incidents and major IT releases (24/7/365 rota).
Essential Skills & Experience
- Strong background in Group (Business) Incident Management.
- Proven leadership and team development experience.
- Solid understanding of key technologies and applications supporting critical business services.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Excellent communication and stakeholder engagement skills.
- Experience in partner engagement during incidents, PIRs, and service reviews.
- Resilient, tenacious, and adaptable under pressure.
Incident Manager employer: Barclay Simpson
Contact Detail:
Barclay Simpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as ServiceNow and Downdetector. Being able to demonstrate your proficiency with these tools during interviews will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed high-impact incidents. Highlight your leadership skills and how you coordinated with teams to restore services quickly, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the company’s incident management framework and any recent incidents they may have faced. This knowledge will not only help you in interviews but also allow you to suggest relevant improvements or insights during discussions.
✨Tip Number 4
Practice your communication skills, especially in conveying complex information clearly and concisely. As an Incident Manager, you'll need to keep stakeholders informed, so being articulate and confident in your communication will be key.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management, particularly in financial services. Emphasise your leadership skills and any relevant technologies you have worked with.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your background aligns with managing high-impact incidents and improving processes.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with stakeholders during incidents or service reviews.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you contributed to enhancing incident management frameworks or continuous service improvement initiatives. This will demonstrate your proactive approach to the role.
How to prepare for a job interview at Barclay Simpson
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in incident management, particularly in high-pressure situations. Highlight specific incidents you've managed, the challenges faced, and how you successfully restored services while keeping stakeholders informed.
✨Demonstrate Leadership Skills
Since the role requires leadership, share examples of how you've led teams during incidents. Discuss your approach to team development and how you motivate others to perform under pressure, ensuring effective collaboration.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating complex technical information in a way that non-technical stakeholders can understand. Be ready to explain how you keep everyone updated during an incident.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise in a fast-paced environment. Think through potential incidents and how you would handle them, including escalation processes and post-incident reviews.
