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For Companies At a Glance
- Tasks: Lead incident management, coordinate teams, and ensure timely service restoration.
- Company: Join a leading financial services client focused on innovation and customer experience.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving processes and making a real impact.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: 24/7 support required; perfect for those who thrive under pressure.
The predicted salary is between 43200 - 72000 £ per year.
Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
- Lead or support Senior Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration.
- Coordinate with technical and business teams to minimise customer and operational impact.
- Provide timely updates to stakeholders on incident status, service impact, and recovery timelines.
- Ensure appropriate escalations are undertaken in line with policies.
- Run and document Post Incident Reviews (PIRs), identifying root causes, tracking actions, and embedding lessons learned.
- Produce accurate, timely, and relevant management reporting.
- Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents.
- Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives.
- Prioritise competing demands in a fast-moving environment.
- Provide out-of-hours/standby support for incidents and major IT releases (24/7/365 rota).
Essential Skills & Experience
- Strong background in Group (Business) Incident Management.
- Proven leadership and team development experience.
- Solid understanding of key technologies and applications supporting critical business services.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Excellent communication and stakeholder engagement skills.
- Experience in partner engagement during incidents, PIRs, and service reviews.
- Resilient, tenacious, and adaptable under pressure.
Incident Manager employer: Barclay Simpson
Contact Detail:
Barclay Simpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like ServiceNow and Downdetector. Being able to demonstrate your proficiency with these platforms during interviews can set you apart from other candidates.
✨Tip Number 2
Prepare examples of past incidents you've managed, focusing on your role in service restoration and communication with stakeholders. This will help you showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Research the company’s incident management framework and any recent incidents they’ve faced. Understanding their processes and challenges will allow you to engage in meaningful discussions during your interview.
✨Tip Number 4
Highlight your leadership experience by discussing how you've developed teams or led initiatives in previous roles. This is crucial for demonstrating your capability to manage incidents and drive continuous improvement.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management, particularly in financial services. Use specific examples that demonstrate your ability to manage high-impact incidents and coordinate with technical and business teams.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your experience with Post Incident Reviews (PIRs). Mention how you have contributed to continuous improvement initiatives in previous roles, showcasing your proactive approach.
Highlight Relevant Skills: Clearly outline your skills related to stakeholder communication, prioritising competing demands, and managing multiple priorities in a fast-paced environment. Use bullet points for clarity and impact.
Showcase Your Technical Knowledge: Include any relevant certifications or training related to incident management tools like ServiceNow. Demonstrating your understanding of key technologies and applications will strengthen your application.
How to prepare for a job interview at Barclay Simpson
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in incident management, particularly in high-pressure situations. Highlight specific incidents you've managed, the challenges faced, and how you successfully restored services while keeping stakeholders informed.
✨Demonstrate Leadership Skills
Since the role requires leading teams during incidents, share examples of how you've led teams in the past. Discuss your approach to team development and how you motivate others during stressful times.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating complex technical information in a way that non-technical stakeholders can understand. Be ready to explain how you keep everyone updated during an incident.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise under pressure. Think of examples where you've had to make quick decisions and how you handled competing demands in a fast-paced environment.
