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For Companies At a Glance
- Tasks: Lead incident management, coordinate teams, and ensure timely service restoration.
- Company: Join a leading financial services client focused on innovation and customer experience.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving processes and making a real impact.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: This role includes out-of-hours support on a 24/7 rota.
The predicted salary is between 43200 - 72000 £ per year.
Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
- Lead or support Senior Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration.
- Coordinate with technical and business teams to minimise customer and operational impact.
- Provide timely updates to stakeholders on incident status, service impact, and recovery timelines.
- Ensure appropriate escalations are undertaken in line with policies.
- Run and document Post Incident Reviews (PIRs), identifying root causes, tracking actions, and embedding lessons learned.
- Produce accurate, timely, and relevant management reporting.
- Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents.
- Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives.
- Prioritise competing demands in a fast-moving environment.
- Provide out-of-hours/standby support for incidents and major IT releases (24/7/365 rota).
Essential Skills & Experience
- Strong background in Group (Business) Incident Management.
- Proven leadership and team development experience.
- Solid understanding of key technologies and applications supporting critical business services.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Excellent communication and stakeholder engagement skills.
- Experience in partner engagement during incidents, PIRs, and service reviews.
- Resilient, tenacious, and adaptable under pressure.
Incident Manager employer: Barclay Simpson
Contact Detail:
Barclay Simpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as ServiceNow and Downdetector. Being able to demonstrate your proficiency with these tools during interviews will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of past incidents you've managed, focusing on your role in service restoration and communication with stakeholders. This will help you illustrate your experience and problem-solving skills effectively.
✨Tip Number 3
Research the company’s incident management framework and any recent incidents they’ve faced. This knowledge will allow you to engage in meaningful discussions during interviews and demonstrate your genuine interest in their operations.
✨Tip Number 4
Network with professionals in the financial services sector, particularly those involved in incident management. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management, particularly in financial services. Emphasise your leadership skills and any relevant technologies you've worked with that support critical business services.
Craft a Compelling Cover Letter: In your cover letter, address the specific responsibilities mentioned in the job description. Explain how your background aligns with managing high-impact incidents and your approach to stakeholder communication and service restoration.
Showcase Relevant Experience: When detailing your work history, focus on examples where you led or supported incident management efforts. Include metrics or outcomes that demonstrate your effectiveness in minimising customer impact and improving processes.
Prepare for Potential Questions: Anticipate questions related to your experience with Post Incident Reviews (PIRs) and how you've contributed to continuous improvement initiatives. Be ready to discuss specific incidents you've managed and the lessons learned from them.
How to prepare for a job interview at Barclay Simpson
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in incident management, particularly in high-pressure situations. Highlight specific incidents you've managed, the challenges faced, and how you successfully restored services while keeping stakeholders informed.
✨Demonstrate Leadership Skills
Since the role requires leading teams during incidents, share examples of how you've led teams in the past. Discuss your approach to team development and how you motivate others during stressful times.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating complex technical information in a way that non-technical stakeholders can understand. Be ready to explain how you keep everyone updated during an incident.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise under pressure. Think of examples where you've had to make quick decisions and how those decisions impacted the outcome of an incident.
