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For Companies At a Glance
- Tasks: Lead and coordinate high-impact incidents, ensuring swift service restoration and clear communication.
- Company: Join a leading financial services client focused on innovation and customer experience.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving continuous improvement in a fast-paced environment.
- Qualifications: Strong background in incident management with proven leadership skills required.
- Other info: 24/7 standby support is essential; embrace the challenge and make an impact!
The predicted salary is between 43200 - 72000 £ per year.
Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
- Lead or support Senior Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration.
- Coordinate with technical and business teams to minimise customer and operational impact.
- Provide timely updates to stakeholders on incident status, service impact, and recovery timelines.
- Ensure appropriate escalations are undertaken in line with policies.
- Run and document Post Incident Reviews (PIRs), identifying root causes, tracking actions, and embedding lessons learned.
- Produce accurate, timely, and relevant management reporting.
- Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents.
- Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives.
- Prioritise competing demands in a fast-moving environment.
- Provide out-of-hours/standby support for incidents and major IT releases (24/7/365 rota).
Essential Skills & Experience
- Strong background in Group (Business) Incident Management.
- Proven leadership and team development experience.
- Solid understanding of key technologies and applications supporting critical business services.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Excellent communication and stakeholder engagement skills.
- Experience in partner engagement during incidents, PIRs, and service reviews.
- Resilient, tenacious, and adaptable under pressure.
Incident Manager employer: Barclay Simpson
Contact Detail:
Barclay Simpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like ServiceNow and Teams. Being able to demonstrate your proficiency with these platforms during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare examples of past incidents you've managed, focusing on your role in service restoration and stakeholder communication. This will help you illustrate your experience effectively during interviews.
✨Tip Number 3
Research the company’s incident management framework and any recent incidents they’ve faced. Showing that you understand their challenges and how you can contribute to improvements will impress the hiring team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management, particularly in financial services. Emphasise your leadership skills and any relevant technologies you've worked with that support critical business services.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the key responsibilities of the role. Mention specific examples of incidents you've managed, your approach to service restoration, and how you've communicated with stakeholders during high-impact situations.
Showcase Continuous Improvement Initiatives: Include examples in your application that demonstrate your involvement in enhancing processes for resilience and efficiency. Highlight any Post Incident Reviews (PIRs) you've conducted and the lessons learned that led to improvements.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in managing multiple priorities in a fast-paced environment. Be ready to discuss specific incidents where you had to adapt under pressure and how you ensured effective communication with stakeholders.
How to prepare for a job interview at Barclay Simpson
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in incident management, particularly in high-pressure situations. Highlight specific incidents you've managed, the challenges faced, and how you successfully restored services while keeping stakeholders informed.
✨Demonstrate Leadership Skills
Since the role requires leading teams during incidents, share examples of how you've led teams in the past. Discuss your approach to team development and how you motivate others during stressful times.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating complex technical information in a way that non-technical stakeholders can understand. Be ready to explain how you keep everyone updated during an incident.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about how you would handle competing demands or unexpected challenges during an incident and be ready to share your thought process.
