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- Tasks: Lead incident management, coordinate teams, and ensure timely service restoration.
- Company: Join a leading financial services client focused on innovation and customer experience.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving processes and making a real impact.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: This role includes out-of-hours support on a 24/7 rota.
The predicted salary is between 43200 - 72000 £ per year.
Incident Manager
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Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
Essential Skills & Experience
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We seek individuals from a diverse talent pool and encourage applicants from underrepresented groups to apply to our vacancies. Our commitment to fair recruitment processes means that we welcome applicants from all backgrounds, regardless of their lived experience or personal characteristics. We also invite applicants who meet most of the listed requirements, even if not all, to apply. If you require any adjustments to the application process, please let us know.
Barclay Simpson acts as an Employment Agency for permanent positions and an Employment Business for temporary/contract engagements.
Jeff Mayger – Interim Security
Executive Consultant
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Incident Manager employer: Barclay Simpson
Contact Detail:
Barclay Simpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as ServiceNow and Downdetector. Being able to demonstrate your proficiency with these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare examples of past incidents you've managed, focusing on your role in service restoration and stakeholder communication. Highlighting your experience in leading Post Incident Reviews (PIRs) will show your capability in continuous improvement.
✨Tip Number 3
Network with professionals in the financial services sector, especially those involved in incident management. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Stay updated on industry trends and challenges related to incident management in financial services. Being knowledgeable about current issues can help you engage in meaningful conversations during interviews and demonstrate your commitment to the field.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management, particularly in financial services. Use specific examples that demonstrate your ability to lead teams and manage high-impact incidents.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your experience with stakeholder communication. Mention how you have contributed to continuous improvement in previous roles, as this is key for the position.
Showcase Relevant Skills: Clearly outline your understanding of technologies and applications relevant to incident management. Highlight your ability to work under pressure and manage multiple priorities, as these are essential for the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with post-incident reviews and service restoration. Be ready to discuss specific incidents you've managed and the outcomes of those situations.
How to prepare for a job interview at Barclay Simpson
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in incident management, particularly in high-pressure situations. Highlight specific incidents you've managed, the challenges faced, and how you successfully restored services while keeping stakeholders informed.
✨Demonstrate Leadership Skills
Since the role requires leading teams during incidents, share examples of how you've led teams in the past. Discuss your approach to team development and how you motivate others during stressful times.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating complex technical information in a way that non-technical stakeholders can understand. Be ready to explain how you keep everyone updated during an incident.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise under pressure. Think of examples where you've had to make quick decisions and how those decisions impacted the outcome of an incident.
