At a Glance
- Tasks: Manage and resolve customer complaints while ensuring compliance with regulations.
- Company: Join a leading financial services organisation focused on customer satisfaction.
- Benefits: Gain valuable experience in a regulated industry with potential for career advancement.
- Other info: Dynamic role with opportunities to grow in a supportive environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently supporting a financial services organisation with the appointment of an experienced Customer Relations Specialist.
Responsibilities
- Managing and resolving customer complaints within regulatory timescales
- Handling written and verbal customer communications
- Responding to DSARs and regulatory requests
- Maintaining accurate case and workflow records
- Taking ownership of complaints through to resolution
Requirements
- Financial services or regulated industry background
- Strong understanding of FCA regulations
- Excellent communication and organisational skills
Please get in touch directly for further details.
Customer Service Specialist employer: Barclay Simpson
Join a leading financial services organisation that prioritises employee development and fosters a collaborative work culture. As a Customer Service Specialist, you will benefit from comprehensive training programmes, competitive remuneration, and a supportive environment that encourages professional growth. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in customer relations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on FCA regulations and common customer complaints in the industry. We want you to show off your knowledge and make a great impression!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and concise is key in customer service roles. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Specialist role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer relations and complaints handling. We want to see how your background aligns with the financial services sector and FCA regulations.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your written application. We appreciate a well-structured response that showcases your ability to handle both written and verbal communications.
Highlight Relevant Experience:Don’t forget to mention any previous roles where you managed customer complaints or worked in a regulated industry. We love seeing how your past experiences can contribute to our team!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Barclay Simpson
✨Know Your Regulations
Make sure you brush up on FCA regulations before the interview. Understanding these will not only show your expertise but also demonstrate your commitment to compliance, which is crucial in the financial services sector.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your excellent communication skills.
✨Be Organised
Bring a notebook or digital device to jot down important points during the interview. This shows that you are organised and serious about the role, plus it helps you remember key details to discuss later.
✨Demonstrate Ownership
Be ready to talk about times when you took ownership of a complaint from start to finish. Employers love candidates who can show they are proactive and dedicated to resolving issues efficiently.
