Head of Fraud in City of London

We are recruiting a Head of Fraud for a highly scaled, globally operating loyalty and digital platforms business operating at the intersection of travel, payments, data, and financial services. This is a rare opportunity to design, build, and lead an enterprise-wide fraud capability within a complex, fast-growing, multi-entity organisation with global reach. Reporting directly to the CFO and sitting on the Senior Leadership Team, the role carries genuine executive sponsorship and strategic influence.

This is not a maintenance or compliance-only position. It is a transformational leadership mandate with ownership for setting direction, embedding accountability, and delivering a modern, intelligence-led fraud framework that supports long-term growth.

Why this role stands out

• Enterprise scale: Very high transaction volumes, multiple fraud typologies, and a diverse global partner ecosystem
• Strategic importance: Fraud is commercially embedded and central to customer trust, revenue protection, and platform integrity
• Transformation context: Rapid digital evolution and increasing sophistication of fraud threats
• Autonomy with backing: The credibility and scale of a major global group combined with the agility of a specialist business

Fraud here is not a back-office function — it is strategically critical.

The Role: Built Around Three Core Pillars

1. Strategy – Setting Enterprise Direction
   • Define and lead the group-wide fraud strategy and operating model
   • Establish fraud risk appetite, governance frameworks, and prioritisation
   • Act as a trusted advisor to the CFO and executive leadership on current and emerging fraud threats
   • Align fraud strategy with commercial growth, customer experience, and digital transformation
2. Operations – Delivering Fraud Management at Scale
   • Own fraud prevention, detection, investigation, and response across the organisation
   • Embed consistent policies and controls while allowing for business-specific risk profiles
   • Lead complex, high-impact investigations in partnership with Legal, HR, Cyber, and external agencies
   • Build, develop, and lead a high-performing, multi-disciplinary fraud team
3. Analytics – Enabling Intelligence-Led Decisions
   • Champion advanced fraud analytics, automation, and tooling
   • Integrate fraud intelligence into platforms, products, and decision-making processes
   • Shift the organisation from reactive controls to predictive, data-led fraud management
   • Stay ahead of evolving digital and AI-enabled fraud threats

This pillar will strongly appeal to leaders motivated by modernising fraud capability through data.

Creating a Culture of Fraud Accountability

A core expectation of this role is to embed fraud accountability across the business, moving it from a specialist function to a shared leadership responsibility. This includes:

• Establishing clear ownership of fraud risk at executive, leadership, and operational levels
• Embedding fraud considerations into product design, partnerships, and day-to-day decision-making
• Creating clear escalation, consequence, and accountability frameworks
• Enabling the business to proactively own fraud risk rather than rely on central intervention

What We’re Looking For

• 10+ years’ experience in fraud risk management, with 5+ years in a senior leadership role
• Proven success leading large-scale fraud programmes across complex, multi-entity environments
• Strong working knowledge of fraud detection technologies, investigations, and regulatory expectations (e.g. AML, KYC, data protection)
• Experience operating in high-volume, digitally enabled environments (e.g. loyalty, payments, fintech, travel, marketplaces, or consumer platforms)
• Professional certifications such as CFE, CAMS, or equivalent
• Strong executive-level communication, stakeholder management, and strategic thinking capability

Leadership Environment & Culture

This is a fast-paced, values-led organisation that prioritises:

• Accountability over hierarchy
• Progress and learning over perfection
• Collaboration across functions and geographies

The role suits leaders who are comfortable operating hands-on and strategic, enjoy transformation, and want to build capability, teams, and culture rather than simply inherit them.

Career Proposition

For the right individual, this role offers:

• Enterprise leadership credentials within a globally recognised ecosystem
• Exposure across loyalty, payments, digital platforms, and partner networks
• A strong platform for future Group-level Fraud, Risk, or Security leadership roles
• The opportunity to leave a clear, lasting legacy by shaping fraud management at scale

If you feel you have the experience and ambition to lead fraud in a complex, high-impact environment — even if you don’t meet every requirement — we encourage you to apply.