At a Glance
- Tasks: Oversee and manage regulated complaints, ensuring fair outcomes and structured insights.
- Company: A growing consumer finance business with a focus on compliance and customer satisfaction.
- Benefits: Competitive salary, bonus opportunities, and a hybrid working model.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Make a real difference in customer experience while developing your career in finance.
- Qualifications: Experience in regulated financial services and strong data interpretation skills.
Regulated Complaints ManagerManchester (Hybrid)45,000 – 50,000 + bonusOverviewA growing consumer finance business is seeking a complaints professional to take ownership of its regulated complaints activity, working closely with Risk & Compliance.This is a newly created role designed to introduce greater structure, oversight, and insight into complaints handling, while supporting engagement with the Financial Ombudsman Service.Key ResponsibilitiesProvide day-to-day oversight and direction of regulated complaints activitySupport handling of complex and escalated casesAct as a key contact for FOS-related queries and case discussionsInterpret complaints data to identify themes, trends and areas of concernDeliver clear, structured insight to senior stakeholdersSupport the development of more consistent processes and reportingChallenge outcomes where required to ensure fair and balanced decisionsCandidate ProfileExperience within regulated financial services (complaints or compliance)Understanding of DISP requirements and FOS processesStrong ability to interpret data and perform root cause analysisConfident communicator with the ability to influence and challengeExperience presenting insight to senior stakeholdersComfortable operating in a hands-on, developing environmentDesirableExperience dealing directly with FOS cases or disputesBackground in consumer credit or broker environmentsWe seek individuals from a diverse talent pool and encourage applicants from underrepresented groups to apply to our vacancies. Our commitment to fair recruitment processes means that we welcome applicants from all backgrounds, regardless of their lived experience or personal characteristics. We also invite applicants who meet most of the listed requirements, even if not all, to apply. If you require any adjustments to the application process, please let us know.Barclay Simpson acts as an Employment Agency for permanent positions and an Employment Business for temporary/contract engagements.
Complaints Manager Job in North West Area in Manchester employer: Barclay Simpson Corporate Governance Recruitment
As a leading financial services firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model allows you to balance your professional and personal life while being part of a collaborative team dedicated to driving security innovation. With competitive salaries, comprehensive benefits, and a commitment to diversity, we offer an exceptional environment for talented individuals looking to make a meaningful impact in the field of product security.
Contact Details:
Barclay Simpson Corporate Governance Recruitment Recruitment Team
