At a Glance
- Tasks: Oversee and manage regulated complaints, ensuring fair outcomes and structured processes.
- Company: A growing consumer finance business with a focus on compliance and customer satisfaction.
- Benefits: Competitive salary, bonus opportunities, and a hybrid working model.
- Other info: Diverse and inclusive workplace encouraging applicants from all backgrounds.
- Why this job: Make a real difference in customer experience while developing your career in finance.
- Qualifications: Experience in regulated financial services and strong data interpretation skills.
The predicted salary is between 45000 - 50000 £ per year.
Regulated Complaints Manager Manchester (Hybrid)45,000 – 50,000 + bonus Overview A growing consumer finance business is seeking a complaints professional to take ownership of its regulated complaints activity, working closely with Risk & Compliance.
This is a newly created role designed to introduce greater structure, oversight, and insight into complaints handling, while supporting engagement with the Financial Ombudsman Service.
Key Responsibilities Provide day-to-day oversight and direction of regulated complaints activity Support handling of complex and escalated cases Act as a key contact for FOS-related queries and case discussions Interpret complaints data to identify themes, trends and areas of concern Deliver clear, structured insight to senior stakeholders Support the development of more consistent processes and reporting Challenge outcomes where required to ensure fair and balanced decisions Candidate Profile Experience within regulated financial services (complaints or compliance)Understanding of DISP requirements and FOS processes Strong ability to interpret data and perform root cause analysis Confident communicator with the ability to influence and challenge Experience presenting insight to senior stakeholders Comfortable operating in a hands-on, developing environment Desirable Experience dealing directly with FOS cases or disputes Background in consumer credit or broker environments We seek individuals from a diverse talent pool and encourage applicants from underrepresented groups to apply to our vacancies.
Our commitment to fair recruitment processes means that we welcome applicants from all backgrounds, regardless of their lived experience or personal characteristics.
We also invite applicants who meet most of the listed requirements, even if not all, to apply.
If you require any adjustments to the application process, please let us know.
Barclay Simpson acts as an Employment Agency for permanent positions and an Employment Business for temporary/contract engagements.
Complaints Manager Job in North West Area employer: Barclay Simpson Corporate Governance Recruitment
Join a leading UK financial services organisation that prioritises employee well-being and professional growth. With a collaborative culture, flexible hybrid working options, and a commitment to diversity, this company offers Audit Managers the chance to influence key business decisions while enjoying an excellent work-life balance in the vibrant city of London. As part of a high-performing team, you'll have access to unique opportunities for career advancement in a dynamic and evolving environment.
Contact Details:
Barclay Simpson Corporate Governance Recruitment Recruitment Team
