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- Tasks: Drive sales and occupancy by managing enquiries and networking in the community.
- Company: Join Barchester, a leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career in a supportive team.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
- Other info: Empowering environment with opportunities for growth and progression.
The predicted salary is between 36000 - 60000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Winchester employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Winchester
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential colleagues or clients. Building relationships in the community can give you a leg up when it comes to generating enquiries.
✨Tip Number 3
Practice your pitch! Whether it's over the phone or during a tour, make sure you can confidently communicate the benefits of Barchester's care home. Role-playing with a friend can help you refine your approach.
✨Tip Number 4
Don't forget to follow up! After any interaction, whether it's a call or a meeting, send a quick thank-you note or email. It shows professionalism and keeps you on their radar for future opportunities.
We think you need these skills to ace Customer Relationship Manager in Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy and improve our care home’s profile.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Barchester and how you can contribute to our team. Be sure to mention any relevant experience and your understanding of the care sector.
Show Off Your Communication Skills: As a Customer Relationship Manager, excellent communication is key. In your application, demonstrate your ability to engage with potential residents and their families. Use clear and friendly language to reflect the professional yet warm approach we value at Barchester.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and what they stand for. Familiarise yourself with their care home services and recent achievements. This will help you demonstrate your genuine interest in the role and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you've improved conversion rates or generated leads in previous roles. Be ready to discuss these examples in detail, as they’ll show your potential value to the team.
✨Engage with the Community
Since networking is key for this role, think of ways you could engage with the local community. Bring ideas to the interview about how you would raise the profile of the care home and generate enquiries. This shows initiative and a proactive approach to the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the current challenges the care home faces in terms of occupancy or how they measure success in sales. This not only shows your interest but also helps you gauge if the role is the right fit for you.
