At a Glance
- Tasks: Support the General Manager in running a high-quality care home and manage customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a supportive and empowering environment.
- Why this job: Make a real difference in residents' lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration; strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
- CIPD qualification would be beneficial
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Home Administrator in Winchester employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for Care Home Administrators. With a strong focus on employee growth, generous rewards, and a commitment to maintaining a positive culture, Barchester ensures that every team member feels valued and respected. Located in a community-oriented setting, this role provides unique opportunities to make a meaningful impact while enjoying a range of benefits, including financial bonuses and access to professional development resources.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Administrator in Winchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Barchester Healthcare. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role involves managing enquiries and creating a welcoming environment, think of examples from your past experiences where you've excelled in customer care. Be ready to share these during your interview!
✨Tip Number 3
Show off your organisational skills! As an Administrator, you'll need to juggle various tasks. Prepare to discuss how you prioritise your workload and manage multiple responsibilities effectively. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Care Home Administrator in Winchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Care Home Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your skills in organisation and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about working in a care home environment and how you can contribute to creating a warm and welcoming atmosphere. Don’t forget to mention your IT skills and any relevant qualifications.
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents, families, and staff, make sure your application reflects your strong communication skills. Use clear and professional language, and don’t shy away from showing your enthusiasm for the position!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Home Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve an issue, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks. Bring examples of how you've successfully managed your time and prioritised tasks in past roles. You could even mention any tools or methods you use to stay organised, which will show that you’re proactive and efficient.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company culture, or opportunities for professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
