At a Glance
- Tasks: Lead telephony systems optimisation and enhance customer journeys through data analysis.
- Company: Barchester Healthcare, a supportive team focused on customer service excellence.
- Benefits: Remote work, career progression opportunities, and wellbeing support services.
- Other info: Join a dynamic team with regular meet-ups in Newcastle.
- Why this job: Make a real impact on customer experiences while working flexibly from home.
- Qualifications: Detail-oriented with experience in telephony systems and data analysis.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare is seeking a detail-driven Customer Service Executive based in the United Kingdom. This role is focused on leading the optimisation of telephony systems and enhancing the customer journey through effective data analysis and performance insights.
The position allows for remote work with regular team meetings in Newcastle, involving responsibilities like managing telephony platforms, optimising customer interactions, and providing valuable insights for call volume management.
Join a supportive team with opportunities for career progression and access to various wellbeing support services.
Remote Telephony & IVR Analytics Lead in Washington employer: Barchester Healthcare
Barchester Healthcare is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and career progression. As a Remote Telephony & IVR Analytics Lead, you will benefit from flexible working arrangements while collaborating with a dedicated team in Newcastle, ensuring a meaningful impact on customer experiences through data-driven insights.
