At a Glance
- Tasks: Boost the reputation of care homes and connect with prospective residents.
- Company: Barchester, a leading provider of quality care in a supportive environment.
- Benefits: Competitive salary, car allowance, uncapped commission, and free training.
- Other info: Work remotely with travel opportunities and a chance to lead community engagement.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a driving licence.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.
We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.
If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - South of England in Wakefield employer: Barchester Healthcare
Barchester is an exceptional employer, offering a supportive and warm work environment that prioritises employee growth and development. As a Remote Customer Relationship Manager in the South of England, you'll enjoy a competitive salary alongside impressive benefits such as a car allowance and uncapped commission, all while making a meaningful impact in the lives of residents seeking quality care. With opportunities for career advancement in a large organisation, Barchester is dedicated to fostering a culture of empathy and collaboration, ensuring you thrive both personally and professionally.
