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- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great opportunities for career progression in a rewarding environment.
- Why this job: Join a supportive team and make a real difference in residents' lives.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 25000 - 30000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft - specifically Word, Excel and Outlook
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500 per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Quality Administrator in Thurso employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Quality Administrator in Thurso
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barchester Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Barchester's values and recent news. We want to see that you're genuinely interested in the company and its mission. Tailor your answers to show how you align with their goals!
✨Tip Number 3
Practice common interview questions, especially those related to customer service and HR. We know these are key areas for the Care Quality Administrator role, so be ready to share your experiences and how you've handled similar situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Quality Administrator in Thurso
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Care Quality Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your skills in organisation and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how you can contribute to creating a warm and welcoming environment, and don’t forget to show off your IT skills!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm and professionalism shine through. Remember, we’re looking for someone who promotes a positive image and can communicate effectively with others.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Quality Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer experience and supporting HR functions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve issues. This will highlight your ability to promote a warm and welcoming environment.
✨Demonstrate Your IT Proficiency
As a Care Quality Administrator, you'll need strong IT skills, especially in Microsoft Word, Excel, and Outlook. Be ready to talk about how you've used these tools in past roles. If possible, mention any specific projects or tasks where your IT skills made a significant impact on efficiency or organisation.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and opportunities for professional development. This not only shows your enthusiasm for the role but also helps you assess if Barchester Healthcare is the right fit for you.