At a Glance
- Tasks: Lead and support care homes, ensuring high standards of care and operational efficiency.
- Company: Join Barchester, a leader in care home management with a commitment to quality.
- Benefits: Enjoy a £7,500 car allowance, generous leave, and access to discounts and counselling services.
- Other info: Dynamic role with travel, offering excellent career growth and a supportive team environment.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Registered Nurse or equivalent experience, with strong leadership and operational management skills.
The predicted salary is between 40000 - 50000 £ per year.
We are currently seeking a Care Home Operations Manager to join our team and support homes across our Central Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams.
We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our residents' needs are met.
As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes. This is a permanent position which requires regular travel and overnight stays.
In return for your dedication, we are offering an impressive rewards and benefits package, including:
- £7,500 annual car allowance
- All mileage and expenses paid
- 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
- Up to 8% employers pension contribution
- Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
- Confidential and free access to counselling and legal services
Required experience and qualifications:
- Passionate about providing high-quality care and improving the lives of residents
- Registered Nurse (RN) qualification or equivalent professional experience
- Significant experience in a senior operational/leadership role in a care home setting
- Turnaround home management experience
- Significant experience in managing budgets, financial planning, and cost control
- Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
- Strong track record of improving care quality and driving operational efficiencies
- Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
- Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
- Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
- Take on General Manager responsibilities and become a CQC Registered Manager if needed
- Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
- With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
- Manage all sales enquiries and proactively promote the home in the local community
- Build a culture of robust performance management
- Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
- Demonstrate determination to deliver quality care
- Build close and trusting relationships with residents and their loved ones
Care Home Operations Manager - Central in Swansea employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises high-quality care and the professional growth of its employees. As a Care Home Operations Manager, you will benefit from a supportive work culture that values leadership and collaboration, alongside an impressive rewards package including a generous car allowance, extensive leave options, and access to professional development resources. With opportunities for meaningful impact in the lives of residents and a commitment to excellence, Barchester offers a fulfilling career path in the heart of the Central Division.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Operations Manager - Central in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Barchester and understanding their values. Tailor your answers to show how your experience aligns with their mission of delivering high-quality care.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership style and how you've improved care quality in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Care Home Operations Manager - Central in Swansea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for high-quality care shine through. We want to see how dedicated you are to improving the lives of residents and how your experience aligns with our mission.
Tailor Your CV:Make sure your CV is tailored to the Care Home Operations Manager role. Highlight your relevant experience in leadership, budget management, and care quality improvement. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the right fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Make sure you’re well-versed in the specifics of care home operations and the CQC guidelines. Brush up on your knowledge about the company, its values, and the high standards they uphold. This will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experiences in leadership roles, especially in turnaround situations. Prepare examples that highlight how you’ve improved care quality and driven operational efficiencies. This is your chance to shine!
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling complaints or managing a crisis. Think through your approach to these scenarios beforehand, so you can demonstrate your problem-solving skills and ability to lead under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the homes are currently facing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
