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- Tasks: Drive sales and occupancy in a prestigious care home through marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; self-motivated and target-driven individuals welcome.
- Other info: Opportunity for career progression within a respected and empowering team.
The predicted salary is between 36000 - 60000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Swanley employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Swanley
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or connect with people in the healthcare sector. Building relationships can lead to valuable insights and even job referrals, so don’t be shy!
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. A confident and clear presentation of your skills can make all the difference during interviews.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re proactive and serious about joining the Barchester team.
We think you need these skills to ace Customer Relationship Manager in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Relationship Manager role. Highlight any sales or marketing experience, especially in healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect candidate. Don’t forget to mention your interpersonal skills and how you can contribute to our team.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive sales and improve occupancy rates. Numbers speak volumes, so if you’ve hit targets or improved performance, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being considered. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Barchester's values and the role of a Customer Relationship Manager. Familiarise yourself with their care home services and think about how your sales experience can directly contribute to increasing occupancy.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully managed enquiries or improved conversion rates. Be ready to discuss how you’ve used data analysis tools like Salesforce to drive sales and marketing performance.
✨Engage with the Community
Since networking is key for this role, think about local community connections you might have. Bring ideas on how you could raise the profile of the care home and generate enquiries through community engagement.
✨Be Personable and Professional
During the interview, demonstrate your interpersonal skills. Practice how you would introduce yourself and represent Barchester in a friendly yet professional manner. Remember, they want someone who can connect with potential residents and their families!
