At a Glance
- Tasks: Boost the reputation of care homes and connect with residents needing support.
- Company: Barchester, a leading provider of quality care in a supportive environment.
- Benefits: Competitive salary, uncapped commission, mobile phone, laptop, and free training.
- Other info: Work from home with travel; join a warm and empowering team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a creative mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
ABOUT YOU
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
REWARDS PACKAGE
As well as a competitive salary, we can offer you impressive benefits, including uncapped commission, a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment. If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - Central Division in Surrey employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises the well-being and professional growth of its employees. With a warm and supportive work culture, you will benefit from a competitive salary, uncapped commission, and comprehensive training opportunities, all while making a meaningful impact in the lives of residents across our Central Division. Join us to thrive in a role that not only enhances your career but also allows you to contribute to quality care in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - Central Division in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the care and health industry, especially those who work in customer relations. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a personal website or portfolio that highlights your achievements in sales and marketing. This is a great way to showcase your creativity and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their approach to customer care and think of examples from your past experiences that align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of residents.
We think you need these skills to ace Remote Customer Relationship Manager - Central Division in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight your sales and marketing achievements, especially in multi-site environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving care quality and how your background aligns with our mission. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and engaging to grab our attention!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and developed marketing strategies, especially in multi-site environments. This will demonstrate your capability to excel in the Customer Relationship Manager role.
✨Emphasise Empathy and Communication
Since this role involves connecting with residents and their families during challenging times, be prepared to discuss how you've handled sensitive situations in the past. Highlight your interpersonal skills and ability to communicate effectively, as these are crucial for building trust and rapport.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
