At a Glance
- Tasks: Boost the reputation of care homes and connect with prospective residents.
- Company: Barchester, a leading provider of quality care in a supportive environment.
- Benefits: Competitive salary, uncapped commission, mobile phone, laptop, and free training.
- Other info: Work from home with travel; join a warm and empowering team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a creative mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry.
As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including uncapped commission, a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment. If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - Central Division in Stoke-on-Trent employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary alongside impressive benefits such as uncapped commission and comprehensive training. With a warm and supportive work culture, you'll have the opportunity to make a meaningful impact in the lives of residents while developing your career within a large organisation that values empathy and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - Central Division in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the care and health industry. Attend local events or online webinars to meet potential employers and showcase your skills. Remember, it's all about who you know!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for customer relationships shine through. Be genuine and empathetic; it’s what this role is all about!
✨Tip Number 3
Do your homework! Research the homes you'll be working with and understand their unique qualities. This will help you tailor your approach and demonstrate how you can boost their reputation effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Barchester!
We think you need these skills to ace Remote Customer Relationship Manager - Central Division in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives and how your experience aligns with our mission at Barchester.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your sales and marketing achievements, especially those related to multi-site activities. We love seeing how you've made an impact in previous positions!
Be Personable:In your cover letter, don’t just list your skills—tell us a story! Share experiences that showcase your empathy and communication skills. We’re looking for someone who can connect with our residents and their families on a personal level.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and developed marketing strategies, especially in multi-site environments. This will demonstrate your capability to excel in the Customer Relationship Manager role.
✨Emphasise Empathy and Communication
Given the emotional nature of the care industry, be prepared to discuss how you've handled sensitive situations in the past. Share stories that showcase your interpersonal skills and ability to connect with customers on a personal level, as this is crucial for building trust.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and fit into their environment.
