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For Companies At a Glance
- Tasks: Drive sales and marketing to boost occupancy in a prestigious care home.
- Company: Join Barchester Healthcare, a leading provider of exceptional care.
- Benefits: Attractive salary, commission structure, discounts, and wellbeing support.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
- Other info: Supportive team environment with great progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Barchester Healthcare is recruiting a Customer Relationship Manager to join their prestigious care home team in Winchester. The role involves supporting the home to increase occupancy through a range of sales and marketing activities, including handling enquiries, developing the digital profile of the home, and networking with the local community.
Main duties of the job
- The Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets.
- Networking within the local community to raise the profile of the home and generate enquiries.
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates, and increase occupancy.
The successful candidate will have proven sales and marketing experience, preferably in the healthcare sector, and the ability to analyze data using Salesforce or a similar CRM application. They will also need to be self-motivated, target-driven, and have strong interpersonal and professional qualities.
About us
Barchester Healthcare is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing residents with exceptional quality care. The company is committed to ensuring that its team members are respected and their contributions valued, and offers progression opportunities for those looking to develop their careers.
Job responsibilities
- Managing enquiries to improve the conversion rates and achieve occupancy targets.
- Excellent communication skills.
- Networking within the local community to raise the profile of the home and generate enquiries.
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates, and increase occupancy.
- Identifying opportunities to improve sales and marketing performance.
NEED TO HAVE:
- Proven sales and marketing experience, preferably in healthcare but not essential.
- Ability to analyse data on Salesforce or similar CRM application.
- Self-motivated and target driven.
- Interpersonal and professional qualities.
- Confident user of Microsoft Office (Excel/PowerPoint).
- Full UK driving licence.
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner.
- Responsible for all sales activity for the home.
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
- Engage with residents and relatives to understand their experience and requirements.
- Respond to sales enquiries.
- Actively generate leads and identify local marketing opportunities.
- Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification Qualifications
The successful candidate will have proven sales and marketing experience, preferably in the healthcare sector, and the ability to analyze data using Salesforce or a similar CRM application. They will also need to be self-motivated, target-driven, and have strong interpersonal and professional qualities, as well as be a confident user of Microsoft Office (Excel/PowerPoint) and have a full UK driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Customer Relationship Manager in South Littleton employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in South Littleton
✨Tip Number 1
Get to know the company inside out! Research Barchester Healthcare, their values, and what makes them stand out in the care sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential clients and other professionals in the healthcare field. Building relationships is key to increasing occupancy and generating enquiries.
✨Tip Number 3
Practice your pitch! Be ready to talk about how your sales and marketing experience can directly benefit Barchester. Highlight your ability to analyse data and improve conversion rates, as these are crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Barchester family and contributing to their mission of exceptional care.
We think you need these skills to ace Customer Relationship Manager in South Littleton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your sales and marketing experience, especially in healthcare. We want to see how your skills align with the role of Customer Relationship Manager at Barchester.
Showcase Your Data Skills: Since analysing data is key for this role, mention any experience you have with Salesforce or similar CRM applications. We love seeing candidates who can leverage data to drive results!
Be Personable: This role is all about building relationships, so let your personality shine through in your application. We’re looking for someone who can connect with potential residents and their families, so don’t be shy about sharing your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Barchester Healthcare.
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester Healthcare's mission and values. Familiarise yourself with their care home services and recent news. This will help you demonstrate your genuine interest in the role and how your skills align with their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past experience that highlight your sales and marketing successes, especially in healthcare if possible. Be ready to discuss how you've improved conversion rates or increased occupancy in previous roles, as this will resonate well with the interviewers.
✨Be Data Savvy
Since the role requires analysing data using Salesforce or similar CRM applications, brush up on your data analysis skills. Be prepared to discuss how you've used data to drive decisions in your previous roles, and consider bringing a few examples of reports or insights you've generated.
✨Engage and Network
Demonstrate your interpersonal skills by engaging with the interviewers. Ask insightful questions about the team and community engagement strategies. This shows you're not just interested in the job, but also in building relationships, which is key for a Customer Relationship Manager.
