At a Glance
- Tasks: Deliver engaging training to boost sales and customer experience across Barchester Healthcare.
- Company: Join Barchester Healthcare, a leader in care home services dedicated to enhancing lives.
- Benefits: Enjoy a competitive salary, generous car allowance, annual bonus, and 25 days holiday.
- Other info: Opportunity for personal growth and coaching support for leaders included.
- Why this job: Make a real impact on customer experiences while working remotely and travelling nationally.
- Qualifications: Experience in Learning and Development with a focus on sales and conversion is essential.
The predicted salary is between 38400 - 67200 £ per year.
The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face.
We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.
As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Required skills and experience:
- Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
- Demonstrable growth in commercial success as a result of learning interventions
- A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
- Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
- Have an understanding of customer experience design and change implementation
Role and responsibilities:
Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
Identify key conversion points in our enquirer\'s journey and build training to maximise conversion rates, utilising customer insight to direct actions.
Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.
Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit
Be available to travel nationally where learning is required where face to face is the best fit
Ensure you create learning environments with the right tools & systems in place for effective learning
Prepare for all training to ensure the quality of the delivery is of a high standard
Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
Provide ongoing coaching support to leaders on a one-to-one basis where required
Rewards package:
Up to £48,000 per annum
Generous car allowance of £6.5k
Annual bonus
25 days holiday plus bank holidays
Life cover
Access to a wide range of retail and leisure discounts at big brands and supermarket
Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
Confidential and free access to counselling and legal services
Sales Trainer in Redlynch employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where passionate individuals can thrive. With a generous rewards package, including a competitive salary, car allowance, and extensive benefits, employees are supported in their professional journey while contributing to meaningful customer experiences across the UK. The opportunity to work remotely with national travel ensures a flexible yet engaging environment, making Barchester a standout choice for those looking to make a real impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Trainer in Redlynch
✨Dive into Digital Learning Communities
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Barchester Healthcare looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
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We think you need these skills to ace Sales Trainer in Redlynch
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Barchester Healthcare, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Barchester Healthcare and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Barchester Healthcare
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Barchester Healthcare might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Barchester Healthcare.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
