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For Companies At a Glance
- Tasks: Inspire and train teams to boost sales and improve customer experiences.
- Company: Join a leading care home provider with a focus on growth and innovation.
- Benefits: Competitive salary, generous car allowance, annual bonus, and 25 days holiday.
- Why this job: Make a real difference in people's lives while developing your coaching skills.
- Qualifications: Experience in sales training and a passion for driving conversion success.
- Other info: Remote work with travel opportunities and a dynamic learning environment.
The predicted salary is between 38400 - 57600 £ per year.
The Customer Experience and Marketing team have an exciting opportunity for a Sales Coach to join the team. Working remotely, with frequent visits to London and national travel, you will convey your passion for conversion to our operations colleagues, supporting delivery of our Sales and Marketing Strategy. You will immerse yourself in our enquirer’s journey, using customer insight, data and your knowledge of sales strategy to identify opportunities. Being a dynamic and influential sales professional, you will create and deliver compelling learning solutions both online and in person to drive high levels of occupancy in our care homes, improve conversion rates of those looking for a care home, and the conversion of residents on a short stay to permanent residency.
Required skills and experience:
- Demonstrable growth in commercial success as a result of creation and delivery of learning interventions
- Previous experience of working as a sales trainer, with a specialism of conversion
- A sound understanding of best‑in‑class sales practice & standards in a fast‑paced environment across multiple customer facing channels.
- Possess a full UK driving licence and have ability to undertake regular travel across the UK with overnight stays
- Have an understanding of sales strategies to apply to the Barchester customer journey.
Role and responsibilities:
- Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey
- Identify key conversion points in our enquirer’s journey and build and deliver training to maximise conversion rates, utilising customer insight to direct actions.
- Complete training needs analysis to identify gaps & propose programmes driving commercial performance
- Work to provide a suite of training materials, such as online, in person and bite size modules, aligned to Learning and Development and Barchester brand tone of voice
- Support the design of structured/formal learning to deliver Occupancy Improvement both technical and skill based.
- Support a digital first approach, whilst offering a blended approach to training delivery working with the operators to understand best delivery method and fit to achieve commercial outcomes.
- Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
- Be available to travel nationally where learning is required where face to face is the best fit
- Ensure you create learning environments with the right tools & systems in place for effective learning
- Prepare for all training to ensure the quality of the delivery is of a high standard
- Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
- Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
- Provide ongoing coaching support to leaders on a one‑to‑one basis where required
Rewards package:
- £48,000 per annum
- Generous car allowance of £6.5k
- Annual bonus
- 25 days holiday plus bank holidays
- Life cover
- Access to a wide range of retail and leisure discounts at big brands and supermarket
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
Sales Coach employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coach
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Sales Coach role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to sales training and conversion strategies. We recommend role-playing with a friend or using online resources to sharpen your skills and boost your confidence.
✨Tip Number 3
Showcase your passion for customer experience during interviews. Share specific examples of how you've improved conversion rates in previous roles. This will demonstrate your understanding of the enquirer’s journey and your ability to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Sales Coach
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales shine through! We want to see how your passion can help us improve conversion rates and occupancy in our care homes.
Tailor Your Experience: Make sure to highlight your previous experience as a sales trainer and any specific achievements in conversion. We love seeing how you've made a difference in past roles, so be specific!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Barchester Healthcare
✨Know Your Sales Strategies
Make sure you brush up on the latest sales strategies and best practices. Be ready to discuss how you've applied these in previous roles, especially in conversion scenarios. This will show your understanding of the Barchester customer journey and how you can enhance it.
✨Showcase Your Training Experience
Prepare examples of your past experiences as a sales trainer. Highlight specific learning interventions you've created and delivered that led to measurable commercial success. This will demonstrate your ability to drive occupancy and improve conversion rates effectively.
✨Understand the Customer Journey
Dive deep into the enquirer’s journey and be prepared to discuss how you would identify key conversion points. Think about how you can use customer insights to create compelling training solutions that align with the company's goals.
✨Be Ready for Practical Scenarios
Expect to engage in role-play or practical scenarios during the interview. Prepare to demonstrate how you would approach training delivery in various formats, whether online or in-person, and how you would adapt to different learning environments.
