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- Tasks: Drive sales and occupancy in a prestigious care home through innovative marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary plus commission, retail discounts, wellbeing support, and career development opportunities.
- Other info: Be part of a respected team that values your contributions and offers progression.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; self-motivated and confident communicator.
The predicted salary is between 30000 - 40000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Saint Leonards-on-Sea employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Saint Leonards-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Network like a pro! Attend local events or connect with people in the healthcare sector. Building relationships can lead to valuable insights and even job opportunities that aren’t advertised.
✨Tip Number 3
Practice your pitch! Be ready to talk about your sales experience and how it relates to increasing occupancy. Make sure you can highlight your achievements and how you can contribute to Barchester’s success.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, we recommend applying through our website for a smoother process!
We think you need these skills to ace Customer Relationship Manager in Saint Leonards-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy and improve our community presence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Barchester and how you can contribute to our exceptional care home team. Be sure to mention any relevant achievements that demonstrate your sales prowess.
Showcase Your Communication Skills: As a Customer Relationship Manager, excellent communication is key. In your application, make sure to showcase your ability to engage with potential residents and their families. We want to see examples of how you've successfully handled enquiries or built relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you've improved conversion rates or generated leads in previous roles. Be ready to discuss these in detail, as they’ll want to see your proven track record.
✨Engage with the Community
Since networking is key for this role, think of ways you’ve successfully engaged with local communities in the past. Be prepared to share ideas on how you would raise the profile of the care home and generate enquiries through community involvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in increasing occupancy, or how success is measured in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.