At a Glance
- Tasks: Support teams in responding to regulators and manage enquiries with precision.
- Company: Join Barchester Healthcare, a top-rated employer in health and social care.
- Benefits: Enjoy retail discounts, wellbeing support, and career development opportunities.
- Other info: Hybrid role with a mix of home working and occasional travel for meetings.
- Why this job: Make a real difference in regulatory compliance while working in a supportive team.
- Qualifications: GCSE-level English, strong IT skills, and experience in health and social care.
The predicted salary is between 30000 - 40000 € per year.
Join Barchester Healthcare as a Regulation Duty Desk Advisor, where you'll play a key role in supporting our services to respond effectively to regulators, safeguarding teams and external agencies. As part of the Regulation and Quality Improvement Team, you'll help ensure our services provide timely, accurate and reassuring responses to enquiries, concerns, complaints and safeguarding matters. Working via our virtual Regulation Duty Desk, you'll support operational colleagues, help mitigate business risk, and contribute to maintaining high standards of regulatory compliance. This hybrid role offers a mix of home working with occasional travel for meetings.
NEED TO DO:
- Support operations teams in responding to enquiries and information requests from regulators and external agencies
- Work closely with the Regulation Duty Desk Coordinator to triage incoming information and identify required internal actions
- Review draft responses to ensure they meet regulatory expectations, provide assurance, and are submitted within required timescales
- Liaise with General Managers, Hospital Directors and Regional Directors to gather and prepare information for responses
- Collaborate with internal teams (Legal, Health & Safety, Feedback, Clinical) to ensure responses are accurate and well-informed
- Provide ad hoc advice and guidance on regulatory matters to operational colleagues
- Manage incoming correspondence, logging concerns, complaints and safeguarding cases on the appropriate systems
- Provide clear updates at weekly review meetings to colleagues and senior managers
- Handle general enquiries and support internal communications
- Provide cover for the Regulation Duty Desk Coordinator when required, ensuring smooth operation of the duty desk inbox and reporting processes
NEED TO HAVE:
- GCSE-level English (or equivalent)
- Understanding of health and social care regulators and local authority safeguarding teams
- Experience working within regulated health and social care environments
- Experience liaising with regulators and safeguarding teams
- Strong IT skills, including MS Office (Excel, Word, Outlook)
- Excellent written English, proofreading ability and good numeracy
- Experience in a busy, customer-focused role
- Ability to work independently and collaboratively while staying calm under pressure
- Strong organisational skills and the ability to meet tight deadlines
REWARDS PACKAGE:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regulation Duty Desk Advisor employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for the Regulation Duty Desk Advisor role. With a strong focus on employee growth, our two-star outstanding rating by Best Companies reflects our commitment to high standards and employee satisfaction. Enjoy a hybrid working model, access to wellbeing support, and numerous opportunities for professional development within a team that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Duty Desk Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Barchester. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to regulation and compliance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled regulatory matters or worked under pressure. This will help us see how you fit into the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Regulation Duty Desk Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regulation Duty Desk Advisor role. Highlight your experience with regulators and safeguarding teams, as well as your strong written English skills. We want to see how you fit into our team!
Showcase Your Experience:In your application, emphasise any previous roles in regulated health and social care environments. Share specific examples of how you've handled enquiries or complaints, as this will demonstrate your ability to manage similar situations with us.
Proofread, Proofread, Proofread!:Since excellent written English is a must, take the time to proofread your application. Typos or grammatical errors can give the wrong impression, so let’s make sure your application shines and reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches the right people and you’ll get all the latest updates about the recruitment process. Plus, it’s super easy!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Regulators
Familiarise yourself with the key health and social care regulators and local authority safeguarding teams. Understanding their roles and expectations will help you articulate how your experience aligns with the responsibilities of a Regulation Duty Desk Advisor.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent written English and proofreading abilities. Bring examples of past correspondence or reports you've worked on, as this will highlight your attention to detail and ability to provide clear, accurate responses under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle enquiries and complaints. Think of specific situations where you successfully managed similar tasks, and be ready to explain your thought process and the outcomes.
✨Highlight Your Teamwork Experience
Since collaboration is key in this role, prepare to discuss your experience working with various internal teams. Share examples of how you’ve effectively liaised with different departments to achieve a common goal, showcasing your organisational skills and ability to meet tight deadlines.
