At a Glance
- Tasks: Enhance customer experience through telephony systems and data analysis.
- Company: Barchester Healthcare, a supportive and innovative workplace.
- Benefits: Remote work, career development opportunities, and a collaborative environment.
- Other info: Join a dynamic team focused on improving customer service.
- Why this job: Make a real difference in customer interactions and service efficiency.
- Qualifications: Detail-oriented with experience in telephony systems and data analysis.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare is seeking a detail-driven Customer Service Executive to enhance the customer experience via telephony systems in Peterlee. This remote job involves data analysis and managing telephony platforms to improve service efficiency and customer interactions.
The successful candidate will take ownership of IVR management, utilize voice analytics for call insights, and collaborate across teams to optimize reporting. The role offers a supportive work environment with further development opportunities.
Remote Telephony & IVR Analytics Lead in Peterlee employer: Barchester Healthcare
Barchester Healthcare is an excellent employer, offering a supportive work environment that prioritises employee development and growth. As a Remote Telephony & IVR Analytics Lead, you will have the opportunity to enhance customer experiences while working collaboratively across teams, all from the comfort of your own home in Peterlee. With a focus on innovation and efficiency, Barchester provides unique advantages such as flexible working arrangements and a commitment to continuous improvement in service delivery.
