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- Tasks: Lead change and improvement programs in care homes, ensuring quality and compliance.
- Company: Barchester is dedicated to providing high-quality care across the UK.
- Benefits: Enjoy a competitive salary, mobile, laptop, and free training opportunities.
- Why this job: Make a real impact in care while growing your leadership skills in a supportive environment.
- Qualifications: Must be a pinned Nurse with experience in home management and service improvements.
- Other info: Expect travel and flexible hours; this role is demanding but highly rewarding.
The predicted salary is between 43200 - 72000 £ per year.
ABOUT THE ROLE As Operations Manager within the North Division at Barchester, you\’ll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We\’ll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed. It\’ll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you\’ll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you\’ll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you\’ll be a role model who demonstrates person-centred care by building close and trusting relationships with residents. This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you\’ll be working within our homes, you\’ll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you\’ll be a strong, resilient and confident individual who will thrive on this. ABOUT YOU You must be a pinned Nurse, with extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It\’s also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You\’ll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You\’ll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you\’d like to use your leadership and people skills in an organisation that provides the quality care you\’d expect for your loved ones, this is an empowering and rewarding place to be. 7766 #TJ #LSP #LI-Remote JBRP1_UKTJ
Operations Manager - North Division employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - North Division
✨Tip Number 1
Familiarize yourself with the specific operational challenges that Barchester faces in their North Division. Research recent news articles or reports about the organization to understand their current priorities and how you can contribute to their improvement programs.
✨Tip Number 2
Highlight your experience in managing a home and leading service improvements during networking opportunities. Connect with professionals in the healthcare sector on platforms like LinkedIn, and engage in discussions that showcase your leadership skills and understanding of regulatory requirements.
✨Tip Number 3
Prepare to discuss your approach to quality assurance and performance management in detail. Think of specific examples where you've successfully implemented changes or improvements in previous roles, as this will demonstrate your capability to handle the responsibilities of an Operations Manager.
✨Tip Number 4
Be ready to showcase your communication skills and ability to build collaborative relationships. Consider practicing scenarios where you had to work with external regulatory bodies or resolve conflicts, as these experiences will be crucial in your role at Barchester.
We think you need these skills to ace Operations Manager - North Division
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a home and leading service improvements. Emphasize your nursing background and any relevant leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering quality care and your understanding of regulatory requirements. Mention specific examples of how you've tackled operational challenges in the past.
Showcase Leadership Skills: Demonstrate your leadership style in your application. Discuss how you build relationships with staff and residents, and how you manage performance effectively.
Highlight Flexibility and Resilience: Given the demands of the role, emphasize your ability to travel and work flexible hours. Share experiences that showcase your resilience and confidence in high-pressure situations.
How to prepare for a job interview at Barchester Healthcare
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles and how you've successfully managed teams. Highlight specific examples where you drove change or improved performance in a challenging environment.
✨Demonstrate Knowledge of Regulatory Standards
Familiarize yourself with the relevant regulatory and statutory requirements, such as health and safety and compliance acts. Be ready to explain how you have ensured compliance in past roles.
✨Emphasize Communication Skills
Since building relationships is key, prepare to share examples of how you've effectively communicated with both staff and external bodies. This will show your ability to foster collaboration and maintain good working relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenges you've faced in previous roles and how you addressed them, particularly in relation to quality assurance and service improvements.
