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- Tasks: Drive sales and occupancy for a prestigious care home through marketing and community networking.
- Company: Join Barchester, a supportive employer dedicated to team respect and career growth.
- Benefits: Attractive salary, commission structure, retail discounts, wellbeing support, and development opportunities.
- Why this job: Make a real difference in people's lives while building your career in a rewarding environment.
- Qualifications: Sales and marketing experience preferred; data analysis skills and self-motivation are key.
- Other info: Engage with residents and families, and enjoy a dynamic role with progression potential.
The predicted salary is between 36000 - 60000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Rewards package:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
Responsibilities:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
Need to have:
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Be self-motivated and target driven
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
Need to do:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Odiham employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Odiham
✨Tip Number 1
Get to know the company inside out! Research Barchester and their care homes, so you can speak confidently about their values and services during your interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Attend local events or connect with people in the healthcare sector on LinkedIn. Building relationships can lead to valuable insights and even job opportunities that aren't advertised.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer relationship management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Barchester team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Relationship Manager in Odiham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy at our care home!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and your enthusiasm for working with the local community.
Show Off Your Communication Skills: As a Customer Relationship Manager, excellent communication is key. In your application, demonstrate your ability to engage with potential residents and their families. We love seeing examples of how you've successfully handled enquiries in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and the role of a Customer Relationship Manager. Familiarise yourself with their care home services and think about how your sales experience can directly contribute to increasing occupancy.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully managed enquiries or improved conversion rates. Use metrics to demonstrate your achievements, as numbers speak volumes in sales roles.
✨Engage with the Community
Since networking is key for this role, think about local community connections you might have. Be ready to discuss how you would leverage these relationships to raise the profile of the care home and generate enquiries.
✨Be Personable and Professional
During the interview, remember that communication skills are crucial. Practice being friendly yet professional, as you'll need to represent Barchester in a welcoming manner. Show your enthusiasm for helping potential residents and their families feel at ease.
