At a Glance
- Tasks: Support teams in responding to regulators and manage enquiries effectively.
- Company: Join Barchester Healthcare, a top-rated employer in health and social care.
- Benefits: Enjoy retail discounts, wellbeing support, and career development opportunities.
- Other info: Hybrid role with a mix of home working and occasional travel.
- Why this job: Make a real difference in healthcare while working in a supportive team.
- Qualifications: GCSE-level English and experience in regulated health environments required.
The predicted salary is between 30000 - 40000 € per year.
Join Barchester Healthcare as a Regulation Duty Desk Advisor, where you'll play a key role in supporting our services to respond effectively to regulators, safeguarding teams and external agencies. As part of the Regulation and Quality Improvement Team, you'll help ensure our services provide timely, accurate and reassuring responses to enquiries, concerns, complaints and safeguarding matters. Working via our virtual Regulation Duty Desk, you'll support operational colleagues, help mitigate business risk, and contribute to maintaining high standards of regulatory compliance. This hybrid role offers a mix of home working with occasional travel for meetings.
NEED TO DO:
- Support operations teams in responding to enquiries and information requests from regulators and external agencies
- Work closely with the Regulation Duty Desk Coordinator to triage incoming information and identify required internal actions
- Review draft responses to ensure they meet regulatory expectations, provide assurance, and are submitted within required timescales
- Liaise with General Managers, Hospital Directors and Regional Directors to gather and prepare information for responses
- Collaborate with internal teams (Legal, Health & Safety, Feedback, Clinical) to ensure responses are accurate and well-informed
- Provide ad hoc advice and guidance on regulatory matters to operational colleagues
- Manage incoming correspondence, logging concerns, complaints and safeguarding cases on the appropriate systems
- Provide clear updates at weekly review meetings to colleagues and senior managers
- Handle general enquiries and support internal communications
- Provide cover for the Regulation Duty Desk Coordinator when required, ensuring smooth operation of the duty desk inbox and reporting processes
NEED TO HAVE:
- GCSE-level English (or equivalent)
- Understanding of health and social care regulators and local authority safeguarding teams
- Experience working within regulated health and social care environments
- Experience liaising with regulators and safeguarding teams
- Strong IT skills, including MS Office (Excel, Word, Outlook)
- Excellent written English, proofreading ability and good numeracy
- Experience in a busy, customer-focused role
- Ability to work independently and collaboratively while staying calm under pressure
- Strong organisational skills and the ability to meet tight deadlines
REWARDS PACKAGE:
Access to a range of retail and leisure discounts. Access to a range of wellbeing support and Best Doctors Service. Opportunity to develop within a hugely supportive team.
Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regulation Duty Desk Advisor in Newton employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for those in the Regulation Duty Desk Advisor role. With a strong focus on employee growth, our two-star outstanding rating by Best Companies reflects our commitment to high standards and staff wellbeing, alongside access to retail discounts and comprehensive support services. Join us to be part of a team that values collaboration and provides meaningful opportunities for career development in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Duty Desk Advisor in Newton
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work with regulators. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of health and social care regulations. We recommend creating a cheat sheet of key points to discuss, so you can impress the interviewers with your expertise.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed tight deadlines or handled multiple tasks. This will demonstrate that you're ready to tackle the fast-paced environment at Barchester.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our amazing team at Barchester.
We think you need these skills to ace Regulation Duty Desk Advisor in Newton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Regulation Duty Desk Advisor. We want to see how you can support our services and respond effectively to regulators!
Show Off Your Writing Skills:Since this role requires excellent written English, take the time to proofread your application. We’re looking for clarity and professionalism, so make every word count!
Be Specific About Your Experience:When detailing your past roles, focus on your experience in regulated health and social care environments. We want to know how you've liaised with regulators and handled enquiries in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Regulators
Familiarise yourself with the key health and social care regulators and local authority safeguarding teams. Understanding their roles and expectations will help you articulate how your experience aligns with the responsibilities of a Regulation Duty Desk Advisor.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent written and verbal communication skills. Bring examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle enquiries, concerns, and complaints. Think of specific instances where you've successfully managed similar situations, highlighting your organisational skills and ability to meet tight deadlines.
✨Emphasise Team Collaboration
This position requires collaboration with multiple internal teams. Be ready to discuss how you've worked with others in the past, particularly in regulated environments, and how you can contribute to maintaining high standards of regulatory compliance.
