***This is a fixed term contract, suitable applicants must be immediately available***
Implementer E Care
About the Role
Barchester Healthcare is seeking an experienced and enthusiastic Implementer E Care to support the successful rollout and adoption of our digital care systems across our homes, hospitals and support functions. This is a national role focused on helping colleagues embrace new technologies, processes and ways of working. You will play a key part in ensuring our digital transformation programmes deliver meaningful improvements to care delivery, operational efficiency and colleague experience.
Working closely with project teams, operational stakeholders, Learning & Development colleagues and system users, you will provide hands-on support, coaching and guidance to ensure successful implementation and long-term adoption of new systems.
What You'll Be Doing
Supporting System Adoption and User Success
Provide frontline support and guidance to colleagues using E Care systems across homes, hospitals and corporate teams.
- Deliver on-the-job coaching and support during implementation visits and hypercare periods.
- Work alongside Digital System Trainers to ensure training materials remain effective, relevant and user-friendly.
- Assist in gathering and reviewing user feedback to support continuous system improvement.
- Develop and maintain clear guidance documents, user resources and support materials.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Managing Issues and Driving Continuous Improvement
- Resolve day-to-day system issues to minimise disruption and support successful implementation.
- Escalate complex issues to appropriate project team members where necessary.
- Build strong working relationships with operational and support teams to identify improvement opportunities.
- Support the review and implementation of system enhancements that improve user experience and business performance.
Supporting Change Management Activities
- Engage colleagues at all levels to encourage adoption of new systems and processes.
- Support the delivery of change initiatives that improve efficiency, compliance and quality of care.
- Work collaboratively with Change and Learning & Development teams to ensure smooth transitions and positive user experiences.
Building Strong Stakeholder Relationships
- Liaise with internal stakeholders and external partners to ensure implementation activities meet business needs.
- Adapt communication and influencing approaches to suit different audiences and situations.
- Encourage feedback and collaboration to continually improve implementation approaches.
- Promote effective partnership working across multiple departments and locations.
About You
Essential
- Experience supporting projects, change programmes or system implementations.
- Experience working with external suppliers, partners or agencies.
- Strong understanding of business processes and system adoption.
- Excellent IT skills, including Microsoft Word, Excel, PowerPoint and Outlook.
- Strong analytical, auditing and problem-solving skills with exceptional attention to detail.
- Excellent communication, presentation and report-writing skills.
- Ability to build positive relationships and influence stakeholders at all levels.
- A collaborative and people-focused approach.
- Evidence of continuing professional development within a relevant discipline. xiskglj
- Full UK driving licence and willingness to travel nationally.
