At a Glance
- Tasks: Support teams in responding to regulators and manage enquiries with precision.
- Company: Join Barchester Healthcare, a top-rated employer in health and social care.
- Benefits: Enjoy retail discounts, wellbeing support, and career development opportunities.
- Other info: Hybrid role with a mix of home working and occasional travel.
- Why this job: Make a real difference in healthcare while working in a supportive environment.
- Qualifications: GCSE-level English, experience in regulated environments, and strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Barchester Healthcare as a Regulation Duty Desk Advisor, where you'll play a key role in supporting our services to respond effectively to regulators, safeguarding teams and external agencies. As part of the Regulation and Quality Improvement Team, you'll help ensure our services provide timely, accurate and reassuring responses to enquiries, concerns, complaints and safeguarding matters. Working via our virtual Regulation Duty Desk, you'll support operational colleagues, help mitigate business risk, and contribute to maintaining high standards of regulatory compliance. This hybrid role offers a mix of home working with occasional travel for meetings.
NEED TO DO:
- Support operations teams in responding to enquiries and information requests from regulators and external agencies
- Work closely with the Regulation Duty Desk Coordinator to triage incoming information and identify required internal actions
- Review draft responses to ensure they meet regulatory expectations, provide assurance, and are submitted within required timescales
- Liaise with General Managers, Hospital Directors and Regional Directors to gather and prepare information for responses
- Collaborate with internal teams (Legal, Health & Safety, Feedback, Clinical) to ensure responses are accurate and well-informed
- Provide ad hoc advice and guidance on regulatory matters to operational colleagues
- Manage incoming correspondence, logging concerns, complaints and safeguarding cases on the appropriate systems
- Provide clear updates at weekly review meetings to colleagues and senior managers
- Handle general enquiries and support internal communications
- Provide cover for the Regulation Duty Desk Coordinator when required, ensuring smooth operation of the duty desk inbox and reporting processes
NEED TO HAVE:
- GCSE-level English (or equivalent)
- Understanding of health and social care regulators and local authority safeguarding teams
- Experience working within regulated health and social care environments
- Experience liaising with regulators and safeguarding teams
- Strong IT skills, including MS Office (Excel, Word, Outlook)
- Excellent written English, proofreading ability and good numeracy
- Experience in a busy, customer-focused role
- Ability to work independently and collaboratively while staying calm under pressure
- Strong organisational skills and the ability to meet tight deadlines
REWARDS PACKAGE:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Regulation Duty Desk Advisor in Moffat employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for the Regulation Duty Desk Advisor role. With a strong focus on employee growth and wellbeing, you will benefit from access to retail and leisure discounts, comprehensive wellbeing support, and opportunities for career development within a highly regarded team. Our hybrid working model allows for flexibility, making Barchester a rewarding place to build your career in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Regulation Duty Desk Advisor in Moffat
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Barchester. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Barchester's values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on answering questions clearly and confidently, especially around regulatory matters and compliance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re really interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Regulation Duty Desk Advisor in Moffat
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Regulation Duty Desk Advisor. We want to see how you can support our services and respond effectively to regulators!
Show Off Your Writing Skills:Since this role requires excellent written English, take the time to proofread your application. We’re looking for clarity and professionalism, so make sure your writing shines through!
Highlight Relevant Experience:If you've worked in regulated health and social care environments before, let us know! Share specific examples of how you've liaised with regulators or handled enquiries, as this will really catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Regulators
Familiarise yourself with the key health and social care regulators and local authority safeguarding teams. Understanding their roles and expectations will help you articulate how you can support Barchester Healthcare in responding effectively to enquiries and concerns.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with regulators or managed complaints in previous roles. Highlight your ability to provide clear, accurate responses under pressure, as this is crucial for the Regulation Duty Desk Advisor position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and tight deadlines. Share specific strategies you use to stay organised, especially when handling incoming correspondence and logging concerns, as this will show your capability to thrive in a busy environment.
✨Collaborative Mindset
Emphasise your experience working collaboratively with various teams, such as Legal and Clinical. Prepare to discuss how you’ve gathered information from different departments to ensure comprehensive and well-informed responses, which is essential for this role.
