At a Glance
- Tasks: Boost sales and occupancy by delivering impactful training and coaching.
- Company: Join Barchester Healthcare, a leader in care services with a supportive culture.
- Benefits: Enjoy retail discounts, wellbeing support, and career development opportunities.
- Other info: Dynamic role with national travel and a chance to shape future sales success.
- Why this job: Make a real difference in people's lives while enhancing your coaching skills.
- Qualifications: Experience in learning and development with a focus on sales performance.
The predicted salary is between 40000 - 50000 £ per year.
As a Sales Coach, you will play a pivotal role in increasing occupancy across our Barchester Healthcare services by delivering high-quality learning solutions that strengthen sales capability at every stage of the customer journey. You'll immerse yourself in how families choose care, identify barriers to conversion, and design training that turns missed opportunities into confident, consistent sales success.
NEED TO DO:
- Enquiry-to-admission insight - immerse yourself in current practices and results
- Training needs analysis to identify gaps and propose commercially focused programmes
- Identify key conversion points and build learning that maximises occupancy
- Review mystery shopping and insight data to shape performance-boosting interventions
- Support new builds and refurbished homes to achieve rapid commercial success
- Become fully versed in Customer Experience, Resident Experience and Life Enrichment to spot missed opportunities
- Create a suite of training materials aligned to Barchester's brand and L&D framework
- Develop structured learning that enhances both technical knowledge and sales skill
- Use a wide range of learning methodologies to deliver impactful, innovative training
- Offer blended delivery - digital, face-to-face, in-home coaching and more
- Travel nationally to deliver learning where it's needed most
- Build effective learning environments with the right tools and systems
- Prepare and deliver high-quality sessions that inspire confidence and capability
- Implement modules on our Digital Learning Platform and future HRIS
- Plan and communicate training schedules across homes, regions and divisions
- Continuously refine and improve training content and delivery
- Deliver dynamic presentations and coaching that motivate and empower leaders
- Provide one-to-one coaching to strengthen sales confidence and consistency
- Enhance product knowledge, refine sales processes and ensure consistent messaging
- Act as a role model for exceptional sales and customer experience behaviours
- Maintain your own development plan to stay ahead of modern sales techniques
- Use varied evaluation methods to measure impact and refine learning
- Work closely with Divisional Sales & Marketing Managers and Regional Directors
- Collaborate with senior leaders, product and marketing teams to support sales growth
- Maintain an engaging Sales Training area on the Digital Learning Platform
- Observe practice in homes, report findings and recommend improvements
- Align with L&D quality assurance to enhance training effectiveness
- Maintain accurate digital training records aligned to statutory and mandatory requirements
- Store documentation clearly and consistently
- Monitor completion rates and provide regular reports to leaders
- Ensure all supporting e-learning and system training is completed
NEED TO HAVE:
- Proven experience in L&D with a strong sales and commercial focus
- Demonstrable success improving performance through learning interventions
- Experience delivering competency-based learning and coaching
- Strong understanding of best-in-class sales and customer experience practices
- Excellent stakeholder management and cross-functional collaboration
- Skilled in digital learning and blended delivery
- Creative, commercially minded and results-driven
- Full UK driving licence and willingness to travel nationally
REWARDS PACKAGE:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
PERFORMANCE COACH / SALES TRAINER in Moffat employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer that prioritises employee growth and development, offering a supportive environment where you can thrive as a Sales Coach. With access to comprehensive training resources, a focus on innovative learning methodologies, and a commitment to enhancing both sales skills and customer experience, you'll find ample opportunities to make a meaningful impact. Additionally, our culture promotes collaboration and well-being, ensuring that you feel valued and empowered in your role while enjoying a range of benefits including retail discounts and wellness support.
StudySmarter Expert Advice🤫
We think this is how you could land PERFORMANCE COACH / SALES TRAINER in Moffat
✨Tip Number 1
Get to know the company inside out! Research Barchester Healthcare's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to sales training and coaching. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace PERFORMANCE COACH / SALES TRAINER in Moffat
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Sales Coach role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit perfectly with what we're looking for.
Showcase Your Experience:When you're putting together your application, don’t just list your previous jobs. Instead, share specific examples of how you've improved performance through learning interventions or sales training. We want to see how your past experiences can translate into success at Barchester Healthcare.
Be Authentic:Let your personality shine through in your application! We’re looking for someone who’s not only skilled but also a great fit for our team culture. Share your passion for sales coaching and how you can inspire others to achieve their best.
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, dive deep into Barchester Healthcare's services and their customer journey. Understand how families choose care and what barriers they face. This knowledge will help you demonstrate your ability to design effective training solutions that can turn missed opportunities into sales success.
✨Showcase Your Experience
Be ready to discuss your previous experience in L&D and how you've successfully improved performance through learning interventions. Prepare specific examples that highlight your skills in delivering competency-based learning and coaching, as well as your understanding of best-in-class sales practices.
✨Engage with Stakeholders
Since this role involves collaboration with various teams, think about how you can effectively manage stakeholder relationships. Share examples of how you've worked cross-functionally in the past and how you plan to engage with Divisional Sales & Marketing Managers and Regional Directors to support sales growth.
✨Be Creative and Results-Driven
Barchester is looking for someone who is commercially minded and results-driven. During the interview, showcase your creativity in developing training materials and your ability to measure the impact of learning interventions. Discuss how you can use varied evaluation methods to refine learning and enhance training effectiveness.
