At a Glance
- Tasks: Boost the reputation of care homes and connect with residents needing quality support.
- Company: Barchester, a leading provider of quality care with a supportive culture.
- Benefits: Competitive salary, car allowance, uncapped commission, and free training.
- Other info: Work from home with travel; dynamic role with career growth opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a driving licence.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry.
As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including a car allowance, uncapped commission scheme, mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.
If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - South of England in Milton Keynes employer: Barchester Healthcare
Barchester is an exceptional employer, offering a supportive and warm work environment that prioritises employee growth and development. As a Customer Relationship Manager, you'll enjoy a competitive salary alongside a generous rewards package, including a car allowance and uncapped commission scheme, all while making a meaningful impact in the lives of residents across the South of England. With opportunities for career advancement in a large organisation, Barchester is committed to fostering a culture where your skills and contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - South of England in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the care and health industry, especially those who might know about openings at Barchester. Use LinkedIn or local community groups to connect with potential colleagues and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your sales and marketing experience. Share specific examples of how you've boosted occupancy or improved customer satisfaction in previous roles.
✨Tip Number 3
Be proactive! If you see an opportunity to engage with local community groups or improve a care home’s web presence, mention your ideas during interviews. This shows you’re not just looking for a job, but you’re ready to make a real impact from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop about opportunities that match your skills.
We think you need these skills to ace Remote Customer Relationship Manager - South of England in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your sales and marketing experience, especially in multi-site environments, and show how you can boost our homes' reputations.
Showcase Your Communication Skills:Since this role is all about connecting with people, let your excellent communication skills shine through in your application. Use clear, engaging language and provide examples of how you've successfully interacted with customers or teams in the past.
Demonstrate Empathy:We’re looking for someone who understands the emotional journey of our customers. Share experiences where you've shown empathy and support, particularly in challenging situations, to show us you’re the right fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in people's lives.
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and improved customer satisfaction in previous roles, especially in multi-site environments.
✨Demonstrate Empathy and Communication Skills
Since this role involves working with customers who may be going through tough times, practice articulating your empathetic approach. Think of scenarios where you've had to communicate sensitively and how you can apply that to potential residents and their families.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
