At a Glance
- Tasks: Boost the reputation of care homes and connect with residents needing support.
- Company: Barchester, a leading provider of quality care in a supportive environment.
- Benefits: Competitive salary, uncapped commission, mobile phone, laptop, and free training.
- Other info: Work from home with travel; join a warm and empowering team.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Sales and marketing experience, excellent communication skills, and a creative mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.
You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry.
As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team. We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too.
This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.
As well as a competitive salary, we can offer you impressive benefits, including uncapped commission, a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.
If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
Remote Customer Relationship Manager - Central Division in Middlesbrough employer: Barchester Healthcare
Barchester is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where your contributions truly matter. As a Remote Customer Relationship Manager, you'll enjoy a competitive salary alongside uncapped commission, comprehensive training, and ample opportunities for career advancement within a large organisation known for its commitment to quality care. With a focus on community engagement and personal development, Barchester provides a fulfilling environment for those looking to make a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Relationship Manager - Central Division in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your personality! When you get the chance for an interview or a casual chat, let your passion for customer care shine through. We want to see how you connect with others and your genuine interest in making a difference.
✨Tip Number 3
Be proactive! If you know someone at Barchester or in the care industry, drop them a message. Ask about their experiences and any tips they might have. It’s all about getting insider info and making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a positive impact in the community.
We think you need these skills to ace Remote Customer Relationship Manager - Central Division in Middlesbrough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your sales and marketing experience, especially in multi-site environments, and show how you can boost occupancy and reputation for quality care.
Showcase Your Communication Skills:Since this role is all about connecting with residents and their families, emphasise your excellent communication and interpersonal skills. Share examples of how you've successfully managed enquiries or built relationships in previous roles.
Demonstrate Your Empathy:This position requires a compassionate approach, so don’t shy away from sharing experiences where you've supported customers through challenging times. Show us that you understand the emotional journey of potential residents and their families.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and culture!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Barchester thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales and Marketing Skills
Prepare examples from your past experiences that highlight your success in sales and marketing. Be ready to discuss how you've managed enquiries and developed marketing strategies, especially in multi-site environments. This will demonstrate your capability to excel in the Customer Relationship Manager role.
✨Emphasise Empathy and Communication
Given the emotional nature of the care industry, be prepared to discuss how you've handled sensitive situations in the past. Share stories that showcase your interpersonal skills and ability to connect with customers on a personal level, as this is crucial for building trust.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges faced by the homes in the Central Division, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
