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- Tasks: Drive sales and occupancy in a prestigious care home through marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with exceptional quality ratings.
- Benefits: Attractive salary, competitive commission, retail discounts, and wellbeing support.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive team.
- Qualifications: Sales and marketing experience preferred; data analysis skills are a plus.
- Other info: Empowering environment with great progression opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
Rewards Package
- Attritive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
Responsibilities
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
Need to have
- Have proven sales and marketing experience preferably in healthcare but not essential
- Have the ability to analyse data on Salesforce or similar CRM application
- Be self‑motivated and target driven
- Have interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
Need to do
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Melbourn employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Melbourn
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you can meet potential colleagues or clients. Building relationships in the community can give you a leg up when it comes to generating enquiries.
✨Tip Number 3
Practice your pitch! Be ready to talk about how your sales experience can directly benefit Barchester. Highlight your ability to improve occupancy rates and engage with residents and families effectively.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you note. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relationship Manager in Melbourn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight any sales or marketing experience, especially in healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Barchester and how you can contribute to increasing occupancy at our care home.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application showcases your ability to engage with potential residents and their families. We want to see your friendly and professional side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Barchester's values and their approach to care. Familiarise yourself with their services and recent news. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you've improved conversion rates or generated leads in previous roles. Be ready to discuss these examples in detail to show how you can drive occupancy at Barchester.
✨Engage with the Community
Since networking is key for this role, come prepared with ideas on how you would engage with the local community. Think about potential partnerships or events that could raise the profile of the care home. This shows initiative and a proactive approach to your role.
✨Practice Your Communication Skills
As a Customer Relationship Manager, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as friendly and professional.
