At a Glance
- Tasks: Support the General Manager in running a high-quality care home and manage customer experience.
- Company: Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a rewarding environment.
- Why this job: Join a supportive team and make a real difference in residents' lives.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft - specifically Word, Excel and Outlook
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500 per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Home Administrator in Market Deeping employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for Care Home Administrators. With a strong focus on employee growth, our team enjoys numerous benefits including a rewarding excellence bonus, generous referral schemes, and access to professional development opportunities. As the only healthcare provider accredited as one of the best companies to work for in the UK, we pride ourselves on fostering a positive culture that values contributions and promotes career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Administrator in Market Deeping
✨Tip Number 1
Get to know the company! Research Barchester Healthcare and understand their values and mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer care. Think about examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Care Home Administrator in Market Deeping
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any HR or recruitment experience you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your background aligns with what we’re looking for. Don’t forget to mention why you’re excited about joining Barchester Healthcare specifically.
Show Off Your IT Skills:Since strong IT skills are a must, make sure to mention your proficiency with Microsoft Word, Excel, and Outlook. If you have any specific examples of how you've used these tools effectively, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re serious about joining our amazing team!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Home Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer experience and supporting HR functions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, families, and staff, be prepared to discuss your previous customer-facing experiences. Share specific examples where you've gone above and beyond to create a positive impression or resolve an issue. This will highlight your ability to promote a warm and welcoming environment.
✨Demonstrate Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks efficiently. Bring along examples of how you've managed your time and prioritised tasks in past roles. You could even mention any tools or methods you use to stay organised, which will show that you're proactive and ready to take on the challenges of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, company culture, or opportunities for professional development. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
