At a Glance
- Tasks: Boost sales success by delivering engaging training and insights across our healthcare services.
- Company: Join a leading healthcare provider dedicated to enhancing customer experiences.
- Benefits: Enjoy retail discounts, wellbeing support, and opportunities for personal development.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your coaching and sales skills.
- Qualifications: Experience in learning and development with a focus on sales performance.
The predicted salary is between 35000 - 45000 £ per year.
As a Sales Coach, you will play a pivotal role in increasing occupancy across our Barchester Healthcare services by delivering high-quality learning solutions that strengthen sales capability at every stage of the customer journey. You'll immerse yourself in how families choose care, identify barriers to conversion, and design training that turns missed opportunities into confident, consistent sales success.
NEED TO DO:
- Enquiry-to-admission insight - immerse yourself in current practices and results
- Training needs analysis to identify gaps and propose commercially focused programmes
- Identify key conversion points and build learning that maximises occupancy
- Review mystery shopping and insight data to shape performance-boosting interventions
- Support new builds and refurbished homes to achieve rapid commercial success
- Become fully versed in Customer Experience, Resident Experience and Life Enrichment to spot missed opportunities
- Create a suite of training materials aligned to Barchester's brand and L&D framework
- Develop structured learning that enhances both technical knowledge and sales skill
- Use a wide range of learning methodologies to deliver impactful, innovative training
- Offer blended delivery - digital, face-to-face, in-home coaching and more
- Travel nationally to deliver learning where it's needed most
- Build effective learning environments with the right tools and systems
- Prepare and deliver high-quality sessions that inspire confidence and capability
- Implement modules on our Digital Learning Platform and future HRIS
- Plan and communicate training schedules across homes, regions and divisions
- Continuously refine and improve training content and delivery
- Deliver dynamic presentations and coaching that motivate and empower leaders
- Provide one-to-one coaching to strengthen sales confidence and consistency
- Enhance product knowledge, refine sales processes and ensure consistent messaging
- Act as a role model for exceptional sales and customer experience behaviours
- Maintain your own development plan to stay ahead of modern sales techniques
- Use varied evaluation methods to measure impact and refine learning
- Work closely with Divisional Sales & Marketing Managers and Regional Directors
- Collaborate with senior leaders, product and marketing teams to support sales growth
- Maintain an engaging Sales Training area on the Digital Learning Platform
- Observe practice in homes, report findings and recommend improvements
- Align with L&D quality assurance to enhance training effectiveness
- Maintain accurate digital training records aligned to statutory and mandatory requirements
- Store documentation clearly and consistently
- Monitor completion rates and provide regular reports to leaders
- Ensure all supporting e-learning and system training is completed
NEED TO HAVE:
- Proven experience in L&D with a strong sales and commercial focus
- Demonstrable success improving performance through learning interventions
- Experience delivering competency-based learning and coaching
- Strong understanding of best-in-class sales and customer experience practices
- Excellent stakeholder management and cross-functional collaboration
- Skilled in digital learning and blended delivery
- Creative, commercially minded and results-driven
- Full UK driving licence and willingness to travel nationally
REWARDS PACKAGE:
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
PERFORMANCE COACH / SALES TRAINER in London employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer that prioritises employee growth and development, offering a supportive environment where you can thrive as a Performance Coach/Sales Trainer. With access to comprehensive training resources, a focus on innovative learning methodologies, and a commitment to enhancing both sales skills and customer experience, you'll find ample opportunities to make a meaningful impact while enjoying a range of wellbeing support and retail discounts. Join us in a culture that values collaboration and empowers you to drive success across our services nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land PERFORMANCE COACH / SALES TRAINER in London
✨Tip Number 1
Get to know the company inside out! Research Barchester Healthcare's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to sales coaching and training. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace PERFORMANCE COACH / SALES TRAINER in London
Some tips for your application 🫡
Show Your Passion for Learning:When you're writing your application, let your enthusiasm for learning and development shine through. We want to see how you can inspire others and create impactful training experiences that resonate with our values.
Tailor Your Experience:Make sure to highlight your relevant experience in L&D and sales coaching. Use specific examples that demonstrate how you've successfully improved performance through innovative training solutions. We love a good story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see how your skills align with the role. A well-structured application goes a long way!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Barchester Healthcare
✨Know the Company Inside Out
Before your interview, dive deep into Barchester Healthcare's values, services, and customer journey. Understanding their approach to care and sales will help you tailor your responses and show that you're genuinely interested in their mission.
✨Showcase Your Training Expertise
Be ready to discuss specific examples of how you've successfully delivered training programmes in the past. Highlight your experience with different learning methodologies and how you've adapted them to meet the needs of various audiences.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like identifying barriers to conversion or improving sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Demonstrate Your Stakeholder Management Skills
Since collaboration is key in this role, be prepared to discuss how you've worked with different teams and stakeholders in the past. Share examples of how you've built relationships and influenced others to achieve common goals.
