At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a supportive and empowering environment.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 25000 - 30000 € per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft - specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500 per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Quality Administrator in Knaresborough employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a supportive work culture that values each team member's contributions, employees enjoy a range of benefits including a rewarding excellence bonus, extensive discounts, and access to medical specialists. Located in a community-focused environment, this role offers the chance to make a meaningful impact while advancing your administrative career in a respected healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Administrator in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Barchester. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer care. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used Microsoft Word, Excel, and Outlook in previous roles. Maybe even bring examples of reports or documents you've created.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Care Quality Administrator in Knaresborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Care Quality Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your attention to detail and organisational skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how you can contribute to creating a warm and welcoming environment, and don’t forget to include your relevant skills and experiences.
Showcase Your IT Skills:Since proficiency in Microsoft Word, Excel, and Outlook is a must-have, make sure to mention your experience with these tools. If you have any specific achievements or projects that demonstrate your IT skills, include those to stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Quality Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and families, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve an issue. This will highlight your ability to promote a warm environment.
✨Demonstrate Your IT Proficiency
As a Care Quality Administrator, you'll need strong IT skills, especially in Microsoft Word, Excel, and Outlook. Brush up on these tools before the interview and be ready to discuss how you've used them in past roles. You might even want to mention any specific projects where your IT skills made a difference.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the team dynamics, company culture, or opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the company.
