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For Companies At a Glance
- Tasks: Monitor and maintain IT infrastructure, ensuring top-notch performance and security.
- Company: Join a leading organisation dedicated to outstanding care through technology.
- Benefits: Competitive salary, flexible working, and opportunities for continuous learning.
- Other info: Exciting career growth in a fast-paced, supportive environment.
- Why this job: Be part of a dynamic team making a real difference in IT services.
- Qualifications: 2+ years in IT support, strong networking skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
At , technology plays a critical role in supporting the delivery of outstanding care and operational excellence across our homes and support functions. We are looking for a proactive and technically skilled IT Services Technician to join our IT team and help ensure the availability, security and performance of our IT services nationwide.
In this varied and hands-on role, you will support the monitoring and maintenance of our IT infrastructure, helping to identify and prevent issues before they impact users and services. You'll work closely with the wider IT team and Services Desk to provide effective support, resolve performance issues and contribute to the continuous improvement of our network and systems environment. This is an excellent opportunity for someone with strong infrastructure and networking knowledge who enjoys problem-solving, continuous learning and delivering excellent customer support in a fast-paced environment.
What You'll Be Doing
- Network & Infrastructure Monitoring
- Monitor server and network performance across the IT estate
- Set up and maintain monitoring solutions to support proactive IT service management
- Analyse network performance and implement corrective actions to resolve issues and improve reliability
- Monitor and maintain network servers, including supporting upgrades and improvements
- Document processes and maintain network performance metrics and reporting
- Keep up to date with emerging technologies and identify opportunities for improvement across the infrastructure estate
- Support the Service Desk with the investigation and resolution of performance-related issues
- Provide network support and troubleshoot connectivity problems across sites and services
- Assist in restoring services quickly and effectively to minimise operational disruption
- Work collaboratively with IT colleagues and non-technical stakeholders to deliver excellent service support
- Configure and assess hardware and application security logs to identify and manage risks
- Perform systems administration tasks to maintain the integrity and security of IT services
- Support network security requirements and ensure systems remain secure and compliant
- Assist with maintaining stable, secure and high-performing IT infrastructure environments
- Configure hardware and software to optimise network communication and performance
- Support the setup and maintenance of LAN and WAN networks
- Configure and support Voice over IP (VoIP) and VTC devices
- Manage IP addressing and maintain accurate system and network reporting
About You
Essential Skills & Experience
- Minimum of 2 years' experience in an IT support or infrastructure-focused role
- Experience working in a service-oriented environment with a strong focus on end-user support
- GCSE Grade C (or equivalent) or above in Maths and English
- Good knowledge of IT services and service delivery principles
- Strong technical skills across networking, infrastructure and IT security
- Full clean UK driving licence and flexibility for nationwide travel
IT Services Technician employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Technician
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the IT field. You never know who might have a lead on your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT services. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Services Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and infrastructure. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Skills: In your cover letter, don’t just list your skills—give us examples of how you've used them in real situations. We love seeing problem-solving stories that demonstrate your technical prowess!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Tech Inside Out
Make sure you brush up on your networking and infrastructure knowledge. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This role is all about proactive problem-solving, so having examples at the ready will show you're the right fit.
✨Showcase Your Customer Support Skills
Since this position involves a lot of end-user support, be prepared to share instances where you've successfully resolved user issues. Highlight your communication skills and how you’ve collaborated with non-technical stakeholders to deliver excellent service.
✨Demonstrate Continuous Learning
The tech world is always evolving, so it’s crucial to show that you keep up with emerging technologies. Mention any recent courses, certifications, or self-study you've undertaken that relate to IT services or security. This will demonstrate your commitment to improvement and adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to network performance or security breaches. Think through how you would approach these scenarios, focusing on your analytical skills and ability to implement corrective actions quickly and effectively.