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- Tasks: Lead a dynamic HR team to enhance employee experiences across the UK.
- Company: Join Barchester, a leading provider of care homes and hospitals in the UK.
- Benefits: Enjoy remote work, 25 days leave, pension contributions, and retail discounts.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: Experience in HR operations and team leadership is essential.
- Other info: This is a permanent role with occasional travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Barchester’s people services team have a new opportunity for a HR Services Lead to join our established team. This key role will lead our team of knowledgeable and multi-skilled HR-Co-ordinators and HR Administrators to deliver an effective service to colleagues across the UK. You will support the continuous improvement of the service delivered to ensure that we deliver a great experience for anyone that engages with the team. With a rapidly expanding portfolio of care homes and hospitals across the UK, this role is key to ensuring the delivery of an exceptional transactional people process to more than 250 sites across the country. This is a permanent, remote position, with occasional travel UK Wide.
We are offering an impressive rewards and benefits package, including:
- Competitive starting salary
- 25 days annual leave, plus bank holidays
- Ability to work from home
- Enrolment in our group pension plan, with a 3% employer contribution
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
- Confidential and free access to counselling and legal services
Required experience, skills and knowledge:
- Experience of full end to end employee life cycle management or equivalent service experience, ideally in the care sector
- Previous experience of HR Operations/HR Services transformation
- Prior experience of leading a team of individuals to deliver results
- Ability to communicate at all levels and build strong partnerships with key stakeholders
- Strong organisational skills with attention to detail
- Familiarity with continuous improvement, project and change management techniques
- Experience of implementing an HRIS system and writing HR policies and procedures would be advantageous
- Full UK driving licence, with ability to travel to Inverness on a regular basis
Role and responsibilities:
- Leading a team of HR Coordinators and Administrators
- Develop the team to ensure they are multi-skilled and able to respond to queries from multiple channels
- Build and retain a highly engaged team that are committed to contributing to the business objectives
- Create a one team ethos to ensure the effective delivery of employee lifecycle processes, and drive first contact resolution
- Escalate high risk issues to the HR Services Manager and support with resolution
- Work collaboratively with wider People services and HR function to ensure operational effectiveness of service delivery
- Oversee HR systems to ensure people data accuracy and provide reporting
- Ensure all processes are compliant with the General Data Protection Regulations
If you’d like to use your expertise in an organisation that provides the quality care you’d expect for your loved ones, this is an empowering and rewarding place to be. You’ll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.
HR Services Lead employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Services Lead
✨Tip Number 1
Familiarise yourself with the care sector and its specific HR challenges. Understanding the nuances of employee life cycle management in this field will help you stand out as a candidate who is not only qualified but also genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts, as this will demonstrate your capability to lead the HR Services team effectively.
✨Tip Number 3
Showcase your knowledge of continuous improvement and change management techniques. Be prepared to discuss any relevant projects you've been involved in that resulted in enhanced service delivery or operational efficiency, as this aligns perfectly with the role's responsibilities.
✨Tip Number 4
Network with current or former employees of Barchester or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews and help you tailor your approach.
We think you need these skills to ace HR Services Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR operations and team leadership. Emphasise your familiarity with the employee life cycle and any specific achievements in previous roles that align with the responsibilities of the HR Services Lead position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and your understanding of the care sector. Mention how your skills in continuous improvement and project management can contribute to enhancing the service delivery at Barchester.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to communicate effectively with stakeholders. Provide examples of how you've successfully led teams and managed HR processes in the past.
Showcase Your Commitment to Improvement: Discuss any experiences you have with implementing HRIS systems or writing HR policies. Highlight your approach to continuous improvement and how you plan to foster a collaborative team environment that aligns with Barchester's objectives.
How to prepare for a job interview at Barchester Healthcare
✨Showcase Your Leadership Skills
As a HR Services Lead, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you developed your team, and the results you achieved. Use specific examples to illustrate your ability to motivate and engage your team.
✨Demonstrate Your Knowledge of HR Processes
Familiarise yourself with the full employee life cycle management and be ready to discuss your experience in HR operations transformation. Highlight any specific projects you've led or been involved in that improved service delivery or efficiency.
✨Emphasise Communication Skills
This role requires strong communication at all levels. Prepare to share examples of how you've built relationships with stakeholders and resolved conflicts. Show that you can effectively communicate complex HR concepts in an understandable way.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in this role and how you would address them. This will demonstrate your readiness to handle high-risk issues and support your team effectively.
