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For Companies At a Glance
- Tasks: Provide technical support and assist colleagues with IT issues over the phone.
- Company: Join Barchester Healthcare, a leading care provider with a passion for support.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on holidays and leisure.
- Other info: Opportunities for career growth in a warm, supportive environment.
- Why this job: Make a real impact in a rewarding role that supports vulnerable people.
- Qualifications: Experience in telephone-based support and knowledge of PCs and Microsoft products.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT THE ROLE
Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people.
The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We’re continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.
As an IT Support Officer at Barchester, you will be working as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone. As the point of contact for both first and second line support, the team interact with users from a range of departments with differing levels of knowledge. You’ll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately. Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service.
You’ll also have the opportunity to go beyond the Help Desk to work on Barchester's PC, server and network update and implementation projects. Predominantly an office-based role, you will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.
ABOUT YOU
To join Barchester as an IT Support Officer, you’ll be a team player whose phone manner is confident and friendly. You’ll have previous experience of working in a telephone-based support team using remote control technologies. You’ll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you’ll be a self-motivated individual who can work proactively without supervision.
You’ll be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. A comprehensive knowledge of PCs and Microsoft products is required and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial.
REWARDS PACKAGE
If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:
- Contribution pension scheme
- A range of holiday, retail and leisure discounts
You’ll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones, we would welcome your application.
Locations
IT Support Officer in Highland, Inverness employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer in Highland, Inverness
✨Tip Number 1
Get to know the company! Research Barchester Healthcare and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be providing support over the phone, make sure you can communicate clearly and confidently. Try role-playing with a friend to get comfortable with common IT support scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Barchester.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace IT Support Officer in Highland, Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Officer role. Highlight your experience in telephone-based support and any relevant technical skills, like your knowledge of PCs and Microsoft products. We want to see how you can bring your unique skills to our team!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and confident, just like the phone manner we’re looking for. Share why you’re excited about the role and how you can contribute to our IT Help Desk team.
Showcase Your Communication Skills: Since you'll be interacting with users from various departments, it's crucial to demonstrate your outstanding communication skills. Use clear and accessible language in your application to show us you can deliver advice effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Barchester Healthcare
✨Know Your Tech
Brush up on your knowledge of PCs, Microsoft products, and TCP/IP networking concepts. Be ready to discuss how you've used these technologies in previous roles, as this will show your technical competence and confidence.
✨Practice Your Phone Manner
Since you'll be providing support over the phone, practice speaking clearly and confidently. Role-play with a friend or family member to simulate common support scenarios, ensuring you can communicate solutions effectively.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Highlight your ability to follow up on support calls and when to escalate problems, demonstrating your proactive approach to IT support.
✨Be Ready for Teamwork Questions
As a team player, be prepared to discuss how you collaborate with others. Think of specific instances where you've worked with colleagues from different departments, showcasing your communication skills and ability to adapt to varying levels of technical knowledge.