At a Glance
- Tasks: Monitor and maintain IT infrastructure, ensuring top-notch performance and security.
- Company: Join Barchester Healthcare, a leader in care and operational excellence.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Other info: Flexible travel across the UK and a chance to work with emerging technologies.
- Why this job: Be part of a dynamic team that makes a real difference in IT services.
- Qualifications: 2+ years in IT support, strong networking skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
About the Role
At Barchester Healthcare, technology plays a critical role in supporting the delivery of outstanding care and operational excellence across our homes and support functions. We are looking for a proactive and technically skilled IT Services Technician to join our IT team and help ensure the availability, security and performance of our IT services nationwide.
In this varied and hands-on role, you will support the monitoring and maintenance of our IT infrastructure, helping to identify and prevent issues before they impact users and services. You'll work closely with the wider IT team and Services Desk to provide effective support, resolve performance issues and contribute to the continuous improvement of our network and systems environment.
This is an excellent opportunity for someone with strong infrastructure and networking knowledge who enjoys problem-solving, continuous learning and delivering excellent customer support in a fast-paced environment.
What You'll Be Doing
- Network & Infrastructure Monitoring
- Monitor server and network performance across the IT estate
- Set up and maintain monitoring solutions to support proactive IT service management
- Analyse network performance and implement corrective actions to resolve issues and improve reliability
- Monitor and maintain network servers, including supporting upgrades and improvements
- Document processes and maintain network performance metrics and reporting
- Keep up to date with emerging technologies and identify opportunities for improvement across the infrastructure estate
- IT Support & Service Delivery
- Support the Service Desk with the investigation and resolution of performance-related issues
- Provide network support and troubleshoot connectivity problems across sites and services
- Assist in restoring services quickly and effectively to minimise operational disruption
- Work collaboratively with IT colleagues and non-technical stakeholders to deliver excellent service support
- Security & Systems Administration
- Configure and assess hardware and application security logs to identify and manage risks
- Perform systems administration tasks to maintain the integrity and security of IT services
- Support network security requirements and ensure systems remain secure and compliant
- Assist with maintaining stable, secure and high-performing IT infrastructure environments
- Network Configuration & Connectivity
- Configure hardware and software to optimise network communication and performance
- Support the setup and maintenance of LAN and WAN networks
- Configure and support Voice over IP (VoIP) and VTC devices
- Manage IP addressing and maintain accurate system and network reporting
About You
Essential Skills & Experience
- Minimum of 2 years' experience in an IT support or infrastructure-focused role
- Experience working in a service-oriented environment with a strong focus on end-user support
- GCSE Grade C (or equivalent) or above in Maths and English
- Good knowledge of IT services and service delivery principles
- Strong technical skills across networking, infrastructure and IT security
- Full clean UK driving licence and flexibility for nationwide travel
Locations
ICT Services Technician in Highland, Inverness employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer that values innovation and teamwork, providing a supportive environment for IT Services Technicians to thrive. With a strong commitment to employee development, you will have access to continuous learning opportunities and the chance to work with cutting-edge technology in a fast-paced setting. Our culture prioritises collaboration and excellence, ensuring that you can make a meaningful impact while enjoying a rewarding career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Services Technician in Highland, Inverness
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online forums where you can connect with others in the IT field. This not only helps you learn about job openings but also gives you a chance to showcase your skills and passion for technology.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to follow companies you're interested in, engage with their posts, and even reach out to current employees. A friendly message can go a long way in making a connection that could lead to a job.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to networking and IT support. We recommend setting up mock interviews with friends or using online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the company, which can really make you stand out from the crowd.
We think you need these skills to ace ICT Services Technician in Highland, Inverness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and infrastructure. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. We want to see your problem-solving abilities and how you’ve contributed to service delivery in a fast-paced environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about IT services and how you can help us improve our network and systems. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Barchester Healthcare
✨Know Your Tech Inside Out
Make sure you brush up on your networking and infrastructure knowledge. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the concepts but can apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully resolved IT issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your proactive approach and ability to think on your feet.
✨Understand the Company’s Needs
Research Barchester Healthcare and understand how technology supports their operations. Be ready to discuss how your skills can contribute to their mission of delivering outstanding care. Tailoring your responses to align with their goals will make a strong impression.
✨Prepare for Technical Questions
Expect some technical questions related to network performance, security, and service delivery principles. Brush up on common troubleshooting techniques and be ready to explain your thought process. This will showcase your technical acumen and confidence in handling challenges.
