At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer dedicated to staff respect and value.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Flexible working hours with opportunities for progression and personal development.
- Why this job: Make a real difference in residents' lives while developing your administrative career.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 25000 - 30000 € per year.
This position includes working every other Saturday with a weekday off. Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Quality & Care Administrator in Hampshire employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for Quality & Care Administrators. With a strong focus on employee growth, our team members benefit from extensive training opportunities, a generous rewards scheme, and a culture that values contributions and promotes a positive atmosphere. Located in a community-oriented setting, we ensure that our staff are respected and recognised for their hard work, making Barchester a truly rewarding place to advance your career in healthcare administration.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Care Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Barchester Healthcare. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by researching common questions for administrative roles. Practice your answers, focusing on your customer service experience and HR knowledge. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your IT skills! Be ready to demonstrate your proficiency in Microsoft Word, Excel, and Outlook during interviews. Maybe even bring along a portfolio showcasing your work or projects that highlight your organisational abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Quality & Care Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality & Care Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your skills in organisation and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to creating a warm and welcoming environment. Don’t forget to mention your proficiency in Microsoft Office, especially Word and Excel.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents, staff, and families, make sure to demonstrate your communication skills in your application. Use clear and professional language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Quality & Care Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and families, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve an issue. This will highlight your ability to promote a warm environment.
✨Demonstrate Your IT Proficiency
As a proficient user of Microsoft Word, Excel, and Outlook is essential, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you used these applications to improve efficiency or organisation in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the team dynamics, company culture, or opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the company.
