At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK healthcare sector.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Great career progression opportunities in a supportive and empowering environment.
- Why this job: Make a real difference in residents' lives while developing your administrative skills.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
This position includes working every other Saturday with a weekday off. Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Medical Health Administrator in Hampshire employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer, offering a supportive and empowering work environment for Medical Health Administrators. With a strong focus on employee growth, our team enjoys numerous benefits including a rewarding excellence bonus, generous referral schemes, and access to extensive retail discounts. As a company recognised as one of the best to work for in the UK, we prioritise a positive culture that values contributions and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Health Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Barchester. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to HR and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used Microsoft Word, Excel, and Outlook in previous roles. Maybe even bring examples of reports or spreadsheets you've created.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Medical Health Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Health Administrator role. Highlight your experience in customer-facing roles and HR administration, as these are key for us. Use specific examples that showcase your skills in organisation and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to creating a warm and welcoming environment. Don’t forget to mention your proficiency in Microsoft Office, especially Word and Excel.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents, staff, and families, make sure to demonstrate your communication skills in your application. Use clear and professional language, and maybe even share an example of how you've positively impacted customer experience in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Health Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and families, be prepared to share examples of your previous customer-facing experiences. Highlight how you’ve created positive impressions and handled enquiries effectively in past roles.
✨Demonstrate Your IT Proficiency
As a proficient user of Microsoft Word, Excel, and Outlook is essential, consider bringing along examples of reports or documents you've created. This will show that you’re not just claiming to have these skills but can actually back them up with real-world experience.
✨Prepare Questions About Team Dynamics
Since the role involves supervising junior members and working closely with the General Manager, think of insightful questions about team dynamics and support structures. This shows your interest in collaboration and leadership, which are key for this position.
