At a Glance
- Tasks: Support the management team in running a high-quality care home and enhance customer experience.
- Company: Join Barchester Healthcare, a top-rated employer dedicated to staff respect and value.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling and legal services.
- Other info: Flexible working hours with opportunities for progression in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your administrative career.
- Qualifications: Experience in customer service and HR administration, with strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
This position includes working every other Saturday with a weekday off. Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft- specifically Word, Excel and Outlook
REWARDS AND BENEFITS
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Quality Administrator in Hampshire employer: Barchester Healthcare
Barchester Healthcare is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work environment where your contributions are valued. With opportunities for career progression, generous rewards for excellence, and a commitment to employee welfare, including access to counselling and legal services, Barchester stands out as a leader in the healthcare sector. Join us in creating a warm and welcoming atmosphere for residents and families while advancing your administrative career in a respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Barchester. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer care. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used Microsoft Word, Excel, and Outlook in previous roles. Maybe even bring examples of your work to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our community.
We think you need these skills to ace Care Quality Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any HR administration experience to show us you're the right fit for the Care Quality Administrator position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working in care and how your background aligns with our values. Share specific examples of how you've promoted a positive environment in previous roles, as this is key for us.
Show Off Your IT Skills:Since we need someone proficient in Microsoft Word, Excel, and Outlook, don’t forget to mention your experience with these tools. If you have any specific achievements using them, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Barchester Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Quality Administrator. Familiarise yourself with the key tasks like managing customer enquiries, supporting HR processes, and ensuring efficient operations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves a lot of interaction with residents and families, be prepared to discuss your experience in customer-facing roles. Share specific examples of how you've created positive experiences for customers or resolved issues effectively. This will highlight your ability to promote a warm and welcoming environment.
✨Demonstrate Your IT Proficiency
As a Care Quality Administrator, you'll need strong IT skills, especially in Microsoft Word, Excel, and Outlook. Be ready to talk about your experience with these tools and how you've used them in previous roles. If possible, mention any specific projects where your IT skills made a difference.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the home’s culture, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
